Key skills and expertise

With over ten years of experience, the expert excels in sales, customer service, and business development across sectors such as telecommunications and digital marketing. Key skills include proficiency in CRM and management software, sales analysis, team management, and client relationship building. Responsibilities have included leading commercial teams of up to 20 members, significantly enhancing social media engagement, and achieving top sales performance. The expert holds a Six Sigma Black Belt certification and has contributed to capacity building and market opportunity identification in regional settings.

Sectors and geographic focus

The expert has a diverse professional background spanning sectors such as telecommunications, digital marketing, media and communications, and information technology. Previously held roles include positions in sales, business development, and community management, demonstrating expertise in client acquisition, team leadership, and market analysis. Their work primarily focuses on the Cameroonian market, particularly in Yaoundé, where they have successfully implemented strategies to enhance brand image and customer engagement.

Extensive experience working in Cameroon, particularly in Yaoundé, has contributed to a strong understanding of local market dynamics and customer engagement strategies. This includes roles in sales, business development, and community management across various companies and sectors.

Languages and education

The expert is fluent in French and has intermediate proficiency in English. These language skills have been utilized in professional settings, including in-country work and collaboration with multilingual teams, enhancing the ability to manage client relationships and lead diverse teams effectively.

With a background in Economic Sciences and Management, the expert holds a Bachelor's degree from the University of Yaoundé II SOA, Cameroon, obtained in January 2019. Additionally, a Baccalauréat in Economic and Social Sciences was completed at Collège de la Retraite, Yaoundé, Cameroon, in July 2014.