Key skills and expertise

Bringing over 14 years of experience in business analysis and IT consulting, the expert specializes in needs determination, solution design, and evaluation. Proficient in BPMN 2.0, UML 2.5, and Agile methodology, the expert has led IT project rectification and managed teams effectively. With technical skills in SAP, CRM, Microsoft Visual Studio, and SQL Server, the expert has supported both local and international projects. Responsibilities have included managing SAP operations and business analysis, focusing on optimizing application performance and ensuring client satisfaction.

Project experience and donor exposure

Sectors and geographic focus

Worked across diverse sectors such as community development, NGOs, social development, public sector governance, ICT and telecommunications, research and innovation, and transport. Previously held roles such as business analyst, IT consultant, customer service manager, and SAP operations technician. The expert has applied digital solutions within these sectors, particularly in Canada and Togo. This experience has involved both regional and country-specific responsibilities, emphasizing the integration of technology to enhance operational efficiency and client satisfaction. Geographic experience includes significant work in Canada and Togo, engaging with local governance and cultural dynamics, and providing a deep understanding of regional development issues.

Languages and education

With a background in languages, the expert is fluent in both French and English, facilitating effective communication in diverse professional settings, including multilingual teams. These skills have been utilized extensively across roles in Canada and Togo, enabling smooth interactions with clients and colleagues in international and local projects. The educational background includes a Graduate Diploma in Business Analysis in Information Technology from HEC Montréal, Canada, completed in 2022, and a University Certificate in Business Analysis, Information Technology from HEC Montréal, completed in 2019. Additionally, the expert earned a Bachelor's degree in Business Administration and Management from ISCID-CO, France, Togo, between 2009 and 2011.