Key skills and expertise

Bringing over 28 years of experience, the expert is adept in strategic management, project management, and business development across sectors such as banking, insurance, and government. Key qualifications include strategic thinking, business analysis, and service level management. Career highlights include roles as Senior Service Manager at 2B-On, overseeing service agreements, and as Country Manager at AdeA.PT, where they led digital transformation projects. The expert has successfully implemented ISO standards and managed large-scale initiatives like a DataCenter migration. Responsibilities have included guiding teams and managing multi-million euro budgets with consistent growth and high EBITDA results.

Project experience and donor exposure

Sectors and geographic focus

The expert has worked across key sectors including education, health, security, banking, ICT, and risk management. Previously held roles such as Senior Service Manager, Country Manager, and Director focused on strategic management, business development, and digital transformation. The expert's interdisciplinary knowledge spans BPM, ECM, and BPO, with significant projects in banking and insurance. Geographic experience includes Europe, Africa, and Latin America, with a particular focus on the Iberian market. Long-term assignments have involved leadership positions in Portugal's social security and banking sectors, and extensive work in countries such as Spain and Colombia.

Languages and education

With a background in multilingual environments, the expert is fluent in Portuguese, Spanish, English, French, German, and Russian. These language skills have been utilized in international consulting roles and collaboration with multilingual teams across Europe, Africa, and Latin America. The expert holds a degree in Mechatronic Engineering from Instituto Superior de Transportes e Comunicações in Portugal and a degree in Management Informatics from Universidade Aberta in Portugal. Further educational achievements include a Post Graduation in Document Management at Instituto Nacional de Administração in Portugal and an International MBA from ENEB - School of Business in Barcelona, Spain.