Key skills and expertise

Bringing over 5 years of experience in the ICT sector, the expert is proficient in diagnosing hardware and software issues, managing IT projects, and delivering ERP solutions. Skilled in SAP module support, disaster recovery planning, and IT training, responsibilities have included implementing systems to enhance organizational efficiency and computer literacy. Career highlights include developing a truck tires management system and automating fuel issuing in SAP, demonstrating strong leadership in managing business risk and aligning system configurations with business processes.

Sectors and geographic focus

With a background in the ICT and telecommunications sectors, the expert has worked extensively in Zimbabwe. Previously held roles such as IT Support Specialist and IT Specialist, responsibilities have included diagnosing technical issues, managing IT projects, and deploying ERP systems. The expert has contributed to increasing computer literacy and aligning IT systems with business processes, showcasing cross-cutting expertise in digital solutions for business operations. This experience has provided a deep understanding of regional business practices and cultural dynamics.

Languages and education

The expert possesses full professional proficiency in English and native or bilingual proficiency in Shona, facilitating effective communication in IT support and project management roles within Zimbabwe. The educational background includes a Bachelor of Science degree in Information Systems from Midlands State University in Gweru, Zimbabwe, with an academic focus on Information Systems and a thesis on integrating online ordering Android-based terminals with SAP systems.