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James T. Product Manager & Client Support Specialist
Last update: Aug 13, 2025
Details
Citizenships:
Uganda
Highest Degree:
Bachelors
Experience:
18 years
Salary:
Countries of experience:
Kenya, Somalia, South Africa, Uganda
E-mail(s):
Sectors:
Attachments• 1
Associated Awards • 0
About
Key skills and expertise
Bringing 18 years of experience, the expert excels in data management and technology integration, with a specialization in health technology and mobile applications. Career highlights include leading international projects and significantly enhancing user engagement on digital platforms by over 800% at Viamo Solutions. Key skills encompass data analysis, quality assurance, project implementation, and mHealth applications. Previously held leadership roles involved managing electronic adherence monitors and developing comprehensive database systems. Responsibilities have included training and capacity building, ensuring data-driven improvements in healthcare delivery across multiple regions.
Project experience and donor exposure
The expert has collaborated with international organizations such as the International Rescue Committee, focusing on health sector projects aimed at improving family planning and immunization services in Somalia. This involvement included project implementation and capacity building, particularly in the development and deployment of mHealth applications. The work was conducted on a regional scale, concentrating on the war-torn Mogadishu region, and involved designing dashboards and training healthcare workers to enhance service delivery and data quality.
Sectors and geographic focus
The expert has worked across key sectors including health, telecommunications, information and communication technology, and humanitarian aid. Roles such as mHealth Specialist, Technical Support Lead, and Senior Platform Manager have focused on data management, technology integration, and mobile health applications. The expert's interdisciplinary expertise includes the digitalization of health services, enhancing data quality, and project implementation. The geographic scope of work spans multiple countries, with significant contributions in Uganda, Somalia, and South Africa, addressing regional health challenges through innovative technological solutions. Extensive geographic experience in Kenya, Somalia, South Africa, and Uganda showcases a deep familiarity with local governance and cultural dynamics. Long-term assignments and region-specific projects, particularly in health and technology sectors, highlight the expert's ability to adapt solutions to local contexts.
Languages and education
With a background in multilingual communication, the expert is fluent in English, Luganda, Swahili, Runyankole, Runyoro, Rutooro, Lugungu, and Acholi. These language skills have been utilized across various professional contexts, including in-country work in Kenya, Somalia, South Africa, and Uganda. The expert's multilingual capabilities have facilitated effective communication within diverse and multilingual teams, enhancing collaboration and project outcomes in international settings. The expert holds a Bachelor of Science degree in Computer Engineering with a specialization in Data Communication from Mbarara University of Science and Technology, Uganda. The educational journey also includes the Uganda Advanced Certificate of Education and the Uganda Certificate of Education from Namilyango College, Uganda, as well as the Primary Leaving Examinations from Kitara Parents’ School, Uganda.
Experience • 3
Education • 4
Languages • 3
Trainings • 5


