Key skills and expertise

With 21 years of experience, the expert specializes in business process optimization, digital transformation, and EU funds management. Extensive expertise includes designing and implementing management information systems and e-governance projects. Career highlights include leading teams in developing digital services and optimizing business processes for EU-funded programs. Notable accomplishments include managing a national information system with 15,000 users by 2022. Responsibilities have included strategic document creation, consulting, and leading expert working groups. Technical skills encompass advanced use of MS Office and Adobe design programs.

Project experience and donor exposure

Worked across diverse projects involving collaboration with international donors such as the European Union and the British Council. Involvement includes project implementation and technical assistance in governance and education sectors. Experience includes regional and national projects, such as the Regional Network for Local Learning Institutions under the EU's Instrument for Pre-Accession Assistance and the Ministry of Foreign Affairs of Denmark Neighbourhood Programme. These initiatives were primarily based in Croatia.

Sectors and geographic focus

Background includes positions at key sectors such as public sector governance, ICT and telecommunications, fundraising and grant management, and marketing and media. Previously held roles such as Head of Service for Business Processes Optimisation, focusing on digital transformation and EU funds management. Interdisciplinary expertise includes digitalization in public services and e-governance, primarily within Croatia. Responsibilities have encompassed strategic planning, project implementation, and team management in both local and international contexts. Extensive geographic experience in Croatia has provided deep familiarity with local governance and regional development issues, particularly in the context of EU-funded projects and public sector governance.

Languages and education

Bringing over two decades of professional experience, the expert is fluent in English, with proficiency at the C2 level in reading, speaking, and writing. Utilized English extensively in professional settings, including project management and international cooperation projects. Experience in simultaneous and consecutive interpretation further demonstrates language competence in multilingual environments. Educational background includes a Master of Arts in Journalism from the University of Zagreb, Croatia, completed in 2006, and a Master of European Studies from the same institution in 2018. Also completed executive education in digitizing public services at Harvard Kennedy School in 2019.