Key skills and expertise

Bringing over 38 years of experience in organizational development, the expert specializes in consumer protection, market surveillance, and regulatory management. With 30 years dedicated to consumer protection and 15 years at Chief Officer level, the expert has led both local and international projects, significantly contributing to regulatory reform and standards development. Key skills include strategic planning, project management, and training delivery. Career highlights include developing a nationally acclaimed consumer education website and leading multi-national teams in capacity building and policy development projects across Europe and the Caribbean.

Project experience and donor exposure

The expert has collaborated with international donors such as the European Union through projects like the EU EDF programme and EU Phare funded initiatives. This involvement has encompassed project implementation, technical assistance, and capacity building in consumer protection and regulatory reform. The work has been regional and national, spanning locations such as CARICOM countries, Bosnia and Herzegovina, Moldova, Poland, and Lebanon. Thematic areas primarily focus on governance, market surveillance, and consumer protection.

Sectors and geographic focus

Worked extensively in the sectors of consumer protection, market surveillance, and regulatory management. Previously held roles such as Project Leader, Technical Specialist, and Chief Officer, focusing on strategic planning, project management, and policy development. Interdisciplinary expertise includes integrating regulatory reform with consumer education and capacity building. The geographic scope of work is broad, covering Europe, the Caribbean, and the Middle East, emphasizing regional and national projects that address local governance and regulatory challenges. The expert has extensive geographic experience in Europe, the Caribbean, and the Middle East, with significant assignments in countries such as Algeria, CARIFORUM countries, Georgia, Azerbaijan, Lebanon, Bosnia and Herzegovina, Armenia, Moldova, Croatia, Turkey, Lithuania, Malta, Poland, Slovenia, and FYR Macedonia. Recurring involvement in these regions underscores deep familiarity with local governance and regional development issues, particularly in consumer protection and regulatory reform. Work often involves long-term projects and capacity-building initiatives tailored to regional needs.

Languages and education

With a background in languages, the expert is a native English speaker, possessing mother tongue proficiency in reading, speaking, and writing. Additionally, there is intermediate proficiency in French, with reading at a level 3, and basic speaking and writing skills. These language competencies have supported work in multilingual teams and international projects across Europe, the Caribbean, and other regions. The expert holds a BSc. (Hons) in Geography from the University of Swansea, UK. Additionally, there is a legal qualification to act as a Trading Standards Officer from the UK Government, Department of Prices and Consumer Protection, and a Diploma in Consumer Affairs from the Trading Standards Institute.