Country Program Manager - Ukraine Response

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Last update: May 13, 2022 Last update: May 13, 2022


Deadline: Jun 1, 2022
Location: Moldova, Romania Moldova, Romania
Sectors: Humanitarian Aid & Emergency, Programme & Resource Management Humanitarian Aid & Emergency, Programme & Resource Management
Job type: Contract, up to 4 months
English English
Work experience: From 5 years
Date posted: May 13, 2022


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CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

an innovative work environment with a diverse and passionate team,
20 days of annual leave and 10 days of floating holidays,
the flexibility of home-based/remote work,
accommodation and per diems when on deployment.

The role

The Country Program Manager will support CLEAR Global’s deployment of language and communication support to the humanitarian response to the Ukraine Response in Romania and Moldova. They will work closely with the Regional Response Lead, Program Director, International Programs team, the Research, Evidence, and Advocacy Team and the Program Technology team. Their primary focus will be on supporting needs assessments, program and partnership development, and program delivery of language and communication support services for the Ukraine crisis in Romania and Moldova. They will be the face and voice of CLEAR Global in Romania and Moldova and the main advocate for language and inclusive communication.

The role will evolve, so flexibility and the willingness to adapt to changing circumstances is crucial.


Program development and delivery

Support the development of an ambitious, innovative program of evidence-based, tech-enabled information and language support to risk communication and community engagement for the response.
Work with internal and external experts to ensure the program strategy makes the best use of available technology and best practices to maximize its impact for refugees and host communities.
Ensure that CLEAR Global's program in Romania and Moldvoa focuses on the information and 2-way communications needs of conflict-affected people.
Provide substantive input and logistical support to CLEAR Global's research on communications and information curation and consolidation
Support the provision of language services and language support for organizations supporting conflict-affected people in Romania and Moldova.
Manage/oversee program budgets, evaluations and reporting in line with CLEAR Global and donor requirements, with support from global colleagues.
In collaboration with the Program Director and grants team, seek and prepare applications for funding opportunities.

Team leadership

Recruit, lead, empower and manage the high-performing team needed for the successful implementation of the program
Promote, model and take proactive steps to ensure a positive, innovative and supportive work environment
Work across the organization to ensure that CLEAR Global’s response is well integrated across the language services, technology, finance, HR, fundraising and communications teams
Actively promote understanding of CLEAR Global’s Code of Conduct and safeguarding and Protection from Sexual Expoitation and Abuse (PSEA) policies, and associated reporting procedures, and uphold CLEAR Global’s values (below) in all engagement with communities, partners and colleagues
In collaboration with CLEAR Global’s global HR team, ensure compliance with HR procedures

Advocacy and coordination

Support context and trend analysis for Romania and Moldova
Speak to media outlets and proactively and constructively engage with reputable journalists to promote coverage and understanding of language issues in the media
Build the organization’s profile within the Ukraine response community in Romania and Moldova, ensuring professional and productive engagement with government authorities, UN agencies, governments, national and international civil society partners and affected communities

Advocate for information and communication in languages and formats that are accessible to marginalized language speakers and other potentially vulnerable groups.

Please note that these roles and responsibilities are approximate and may change over time.


The right candidate is an energetic and proactive team player, a good communicator and advocate, and an enthusiastic organizer who agrees with CLEAR Global’s basic beliefs and values and who can work virtually and face to face with team members based throughout the world.

Essential skills and competencies

5+ years experience or knowledge of non-profit organizations, especially humanitarian organizations
Understanding the importance of language in humanitarian and development action and ability to articulate this
Bachelor’s degree in Humanities, Social Sciences, or related field.

Experience of and familiarity with Accountability to Affected People / Communicating with Communities / Community Engagement and Accountability programs
Demonstrated experience of leading and managing high-performing program teams
Demonstrated experience in effective fundraising
Demonstrated listening and advising skills
Excellent writing and presentation skills in English
Representation experience a plus
Knowledge of Ukrainian and the other languages of the response a plus
Knowledge of Romanian a plus
Training or research skills and experience a plus
Language technology, interpreting or translation experience a plus

Job requirements

The successful candidate will need to have access to a stable internet connection and a computer to be able to carry out the role.


In an emergency, CLEAR Global provides language support to facilitate vital two-way communication between the people affected and humanitarian responders. This happens both remotely and on the ground. Remotely, CLEAR Global works with a global network of linguists to translate text, audio and audiovisual content from and into the languages of crisis-affected people. We also provide information, guidance, and language mapping support to humanitarian organizations. On the ground, country program teams offer a range of support, from research and training to glossary development and pictorial communication tools. We are also leading the development of language technology for marginalized languages. This has the potential to shift the power dynamic in emergencies and international development contexts, placing control of communication and information access in the hands of the people in need of support.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 80,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.