Knowledge Management Specialist

Job Description

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We are looking for a Knowledge Management Specialist to join our Learning and Support Team in North Wilkesboro, NC. If you are looking for a knowledge infrastructure position that has a big reach this position just might be for you. With over 7,000 technical assets this position connects assets with employees all over the world. As part of the International Projects Department, this role manages and organizes content and knowledge and consults our Technical Advisors on how to best utilize our knowledgebase. You will build department capacity to identify, share, access, and utilize technical knowledge, promote learning content, and advise teams on content management efforts. If you are searching for more than just a job, but a career with lasting impact, come see how we accomplish that!

A day in the life of a Knowledge Management Specialist:

At Samaritan’s Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of Knowledge Management Specialist, you will have the opportunity to:

Maintain your personal relationship with Jesus Christ and be an effective witness for Him
Advise and build capacity of internal subject matter experts to capture, curate, and disseminate organizational knowledge.
Serve as the primary technical administrator of the Projects internal knowledge base, including systems configuration and maintenance, technical troubleshooting, content organization, system onboarding and training.
Provide technical guidance on document and content management, creation, distribution, and revision.
Exhibit an extensive understanding of Knowledge Management principles and take creative steps to apply them in challenging contexts. For example: sharing information to offices with very low internet bandwidth, sharing information in areas with low literacy rates, and ensuring accessibility and version control for documents available in multiple languages.
Facilitate dissemination of organizational and technical knowledge and learning content at various stages of the employee lifecycle through knowledge repositories, webinars, learning exchanges, and internal communication plans.
Lead efforts to research world-class knowledge management techniques, processes, and materials developed by other organizations and governmental agencies.
All other duties as assigned

Learn more about serving with Samaritan’s Purse.

Qualifications & Experience:

Bachelor’s degree in Information or Library Sciences, Organizational Development, or related field and three (3) or more years of knowledge or content management experience in a corporate, nonprofit, or civil service position; or equivalent combination of education and experience. Master’s degree preferred.
Thorough knowledge of knowledge management theory and best practice, specifically within the humanitarian sector
Ability to identify and deploy knowledge sharing technologies or technology infrastructure solutions, such as curating knowledge repositories, maximizing the technical capacity of the knowledge base, and building virtual communities of practice
Ability to assess problems related to organizational knowledge and provide timely insights and creative solutions
Ability to identify and capture tacit and explicit knowledge from individuals, groups, and projects
Written and interpersonal communication skills.
Ability to balance a diverse variety of job responsibilities and stakeholders simultaneously
Ability to build trust quickly through professionalism, empathy, and humble expertise
12 credit hours of college-level Biblical Studies (required)

Job Location: North Wilkesboro, NC

Type: Full- Time

Language Requirement: Fluency in English (required)

Travel Expectations: Infrequent domestic or international travel; required travel documents and vaccinations for entry into foreign countries will be necessary

Benefits:

On-site Medical Clinic (staff and dependents)
Medical, prescription, dental & vision insurance
Flexible Spending Account (FSA)
Long-term and Short-term disability insurance
Paid Family Medical Leave
Term Life Insurance
401(k) retirement savings plan
10 paid holidays
12 vacation/personal days
10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)