In Country Logistics (ICL) Manager

About the role

Role Location- Role can be based in any of our international offices -Our International Offices

Department : Supply Chain Services – Freight Forwarding & Logistics

MAIN RESPONSIBILITIES OF JOB

Developing, Overseeing, improving, and growing CA/GSC’s ICL Solutions
• To oversee our current owned and third-party warehouses and storage solutions.
• Responsibility for the income stream, operations P&L and regular management reporting regarding warehousing
• To design and implement Standard Operating Plans (SOPs) for new and existing client ICL operations. 
• To lead and train internal and external (3rd party) teams in the correct usage of Cargowise warehousing functionality
• To delegate work, coach and performance manage all team members to ensure that warehouse operations (and associated logistics requirements) are carried out to the agreed quality standards and good working relationships are maintained with clients and suppliers. (Current number of reports = 6, plus casual workers)
• To support the Director and other specialists in approaching prospective and existing clients and suppliers to develop ICL offer. This to support Client managers and their teams in their development.
• Working through a team of direct reports to ensure that operating process are followed and agreed standards maintained. 
• To be the main technical ICL input for nominated bid responses 
• To develop SOPs and suite of KPI’s for the ICL team to operate and measure performance against. 
•To lead Continuous improvement programs across all ICL teams and operations.

 • To contribute to the development of the wider CA/GSC business strategy, Annual Operating Plan, budget and forecast

Building and Maintaining Client & Supplier Relationships
• Maintain an on-going and pro-active relationship with clients, responding to needs and developing solutions. 
• Developing ICL opportunities with new and existing clients / suppliers

Building and Maintaining Supplier relationships
• Maintain and develop strong relationships with both current and new suppliers to support CA/GSC ICL offer. 
• Defining SLA’s & KPI’s to support the CA/GSC operation and used as part of regular reviews. 
• Negotiating advantageous commercial arrangements with suppliers, without compromising quality

Business Development
• To be the technical and commercial lead for all ICL bid responses. 
• Pulling in required resources as required internal from within the relevant GSC or CA supply chain cluster or CA support services eg IT as well as recommending and engaging appropriate 3rd party suppliers as needed. 
• To work in an advisory role to clients in how to manage their end-end logistics requirements.

General
• Aware of and adhere to company quality standards and procedures in accordance with Crown Agent’s commitment to working to the highest quality standards and striving for continual improvement

Technical delivery
Where applicable, the Job Holder shall 
• Undertake all procurement in compliance with Good Distribution Practice (GDP) in accordance with the provisions of our Wholesale Distribution Authorisation (Human) (WDA (H)) issued by the Medicines and Healthcare Products Regulatory Agency (MHRA) and our United Kingdom Controlled Drug Licence issued by the Home Office
• Ensure that all procurement is carried out using the relevant corporate IT system(s) in operation

About you

Requirements

Degree level, or equivalent working experience
Chartered Membership of Institute of Logistics Management or similar relevant professional qualification
Significant logistics experience (>10 years) in international organisation,
Proven LMIS configuration and deployments
ICL supplier management in fragile / conflict affected states.

About us

You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.

Crown Agents is committed to diversity and will always promote diversity for all candidates as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability, or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications, and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict.

About what's on offer

Crown Agents offers a competitive benefits package.