Responsible for the communication and day-to-day administration of all benefit programs for all US-based and international staff. Responsible for accurate and timely system data entry of benefits information.
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.
Main Tasks and Responsibilities
• Handles routine tasks for administration of benefit programs including medical, dental, vision, flexible spending accounts, health savings account, life and accidental death and dismemberment, short and long-term disability, voluntary benefits, and retirement plans.
• Responsible for accurate data entry into several systems including ADP Workforce Now, Costpoint, and multiple vendor portals.
• Ability to run Cognos reports and analyze data to recognize opportunities to streamline processes.
• Responsible for weekly and monthly billing, including reconciliation and payment requests. Timely review and correction of errors or discrepancies.
• Conducts benefit orientation meetings with both US and international employees. Revise benefit materials and presentations as needed. Updates and communicates all sources of benefits information, as needed, including SharePoint intranet, benefit guides, and onboarding materials.
• Responsible for monitoring and responding to benefit inquires through department email box, Skype, and Teams.
• Review discrepancy reports, run various reports to conduct audits to maintain data integrity.
• Assist with ACA eligibility and required reporting including 1095 forms.
• Responsible for monthly upload of retirement files to vendor portal.
• Point of contact for leave of absence requests and workers compensation for information, tracking, and providing initial forms.
• Assist with annual open enrollments including preparing materials, plan set up in systems, conducting or arranging vendor presentations, responding to employee inquiries, follow-up of accurate changes and applicable payroll deductions or contributions, updates to vendors.
• Research, document and organize information to assist in on-going department projects including revision of handbook policies and process documentation.
• Reviews processes and materials to maintain program compliance.
• Understands federal and state laws including FMLA/DCFMLA, CFRA, PDL, PFL, ADA, COBRA, ERISA, OSHA.
• Maintains high level of confidentiality, ability to work in a challenging environment, has high attention to detail, excellent communication skills, and appreciation for varying levels of urgency.
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
• Typically, 5+ years of relevant and progressive experience.
• Strong people skills, as necessary to collaborate effectively with people at all levels of the organization on complex and/or sensitive issues. Strong customer service skills.
• Ability to work effectively in an atmosphere of multiple projects, shifting priorities, and deadline pressure.
SALARY RANGE: Low $60's to Low $70s