Coordination and Support Officer

Position Title: Coordination and Support Officer (Department of Media and Communications (DMC))

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 09 January 2025

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

IOM’s Department of Media and Communications (DMC) is comprised of experienced communications professionals based in Geneva and Manila.

The team provides advice and support on media and public information issues to IOM Headquarters, Regional and Country Offices worldwide. It is responsible for direct media relations with UN-accredited Geneva press corps and others, administers IOM’s global social media accounts and website and manages content submitted from around the world to be published on those global platforms, oversees institutional branding and initiates and manages global information campaigns.

DMC produces a wide range of print and audio-visual materials for a variety of audiences to enhance understanding about IOM’s work and its position as the leading UN agency in the field of migration, and to advocate on behalf of the rights of migrants worldwide.

Under the overall supervision of the Director, DMC and the direct supervision of the Deputy Director, DMC, the Coordinator and Support Officer (DMC) will be responsible and accountable for providing administrative, technical, analytical, and organizational support to DMC’s Senior Management.

Core Functions / Responsibilities:

1. Liaise with counterparts in the department to ensure smooth coordination of events, priorities and workflows.
2. Coordinate and support administrative and operational tasks within the DMC, including follow-ups with various teams, managing agendas, travel arrangements, and checking whether the assignments to different units and teams are completed effectively and within set deadlines.
3. Coordinate the technical preparations for the Director/Deputy Director’s participation at HQ, field, and external events.
4. Prepare briefing notes and status reports as required; review talking points for the Director/Deputy Director, and draft responses to incoming communications.
5. Coordinate briefings and updates for the Director/Deputy Director and others on activities inside and outside the Organization which relate to the Deputy Director’s portfolio of responsibilities.
6. Stay abreast of Departmental and Divisional workplans, initiatives and developments in the Office of Partnerships, Advocacy and Communications (OPAC) Pillar and provide support to the Director/Deputy Director on emerging needs, best practices, and to ensure necessary follow-up.
7. Perform such other duties as assigned.

Required Qualifications and Experience:

Education

• Master's degree in Management or International Relations from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience in Management.

Experience

• At least two years (four years for bachelor’s degree holders) of relevant professional experience in coordinating work in the international system, as well as in a fast passed high pressure environment;
• Some experience in coordinating with the UN system, Member States, and other stakeholders, in various roles; and,
• Experience in agenda setting, high level presentations and engagements.

Skills

• Knowledge of organizational policies, practices and systems;
• Good liaison and communications skills;
• Experience in writing policy and/or guidelines;
• Excellent organizational skills, with proven record of maintaining oversight of multiple workstreams in parallel;
• Commitment, drive for results and efficiency;
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds; and,
• Demonstrated ability to work independently against tight deadlines.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.