Experts (CAT III)/ Implementation, governance and sustainability of ISATCOVE and its related certification schemes

The experts (CAT III) should possess:
✓Experience in user support/helpdesk operations related to IT tools.
✓Experience providing structured responses to user queries, documenting issues and solutions, and maintaining tracking tools.
✓Experience in supporting the preparation and update of guidance content, supporting online Q&A sessions, and assisting with administrative steps in certification processes (e.g., managing communications and updating records).
✓Experience in working with centres/partners across different countries and cultural contexts.
✓Strong organisational skills and attention to detail (mailbox handling, issue logging, registry/monitoring updates).
✓Good writing skills for drafting FAQs, user guidance and short reports.
✓Confident with digital tools and online collaboration, able to support users with practical, step-by-step guidance.
✓Effective teamwork and communication skills; able to facilitate/support online sessions and coordinate follow-up actions.
✓English at level C1
✓Assets: Expertise in the area of vocational excellence and prior exposure to VET quality tools or certification processes.