Benchmarking online public services: to develop and improve the eGovernment indicators, Lot 2

Client: DG CONNECT

Description:

This was the second edition of the three years project and focussed on developing indicators to measure the availability and take up of public eProcurement. Instrumental to this work, an institutional mapping of the main procurement players and of the institutional and regulatory bases for public procurement in 27 EU countries was developed.

This three-year project envisaged the yearly revision and integration of the European Commission’s benchmarking of the basic 20 public services online. The project was therefore intended to pursue the goal of going beyond the eEurope benchmarking and focus on issues of usage and impact. 

The study forms part of earlier research projects conducted by Open Evidence staff.