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Capacity Building in the Field of Call Centre Training & Development at Zain Kuwait (formerly MTC-Vodafone)

Last update: Jun 30, 2015 Last update: Jun 30, 2015

Details

Locations:Kuwait
Start Date:Jan 1, 2003
End Date:Jan 1, 2006
Contract value: EUR 200,000
Sectors:Inst. Devt. & Cap. building, Training
 Inst. Devt. & Cap. building, Training
Categories:Consulting services
Funding Agencies:
Other
Date posted:Jul 10, 2013

Associated funding

Associated experts

Description

Training Needs Assessment & Training the 120 operators & Team-Leaders of Zain Kuwait call Canter, regarding but NOT limited to the following Competencies:
- Effective Management of a Customer Contact Center;
- Excellence in Customer Service – Situational Service;
- Effective Communication Skills;
- Handling Customer Complaints;
- Stress & Time Management;
- Teamwork;
- Effective Problem Solving;
- Proactive Marketing;
- Cross-Selling & Up-Selling.
Management Mix Consultants participated to the Training Needs Assessment, the design and delivery of the above
courses.

Private funding.

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