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Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House

Last update: Jun 30, 2015 Last update: 30 Jun, 2015

Details

Locations: Kuwait
Start Date: Jan 1, 2004
End Date: Jan 1, 2005
Value: 50.000 EUR
Sectors: Training Training
Categories: Consulting services
Funding Agencies:
Date posted: Jul 10, 2013

Associated funding

Associated experts

Description

Management Mix experts have trained the staff of the Call Centre at the eve of the launching of the Call Centre regarding the following Competencies:
- Excellence in Customer Service – Situational Service;
- Effective Communication Skills;
- Handling Customer Complaints;
- Stress & Time Management;
- Teamwork;
- Cross-Selling & Up-Selling.

Private funding.

Reference — Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House — for Kuwait (consulting services), budget is 50.000 EUR, in Training sector. Reference — Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House — for Kuwait (consulting services), budget is 50.000 EUR, in Training sector. Reference — Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House — for Kuwait (consulting services), budget is 50.000 EUR, in Training sector. Reference — Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House — for Kuwait (consul...
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