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Capacity Building in the Field of Call Centre staff Training at Kuwait Financial House
Details
Locations:Kuwait
Start Date:Jan 1, 2004
End Date:Jan 1, 2005
Contract value: EUR 50,000
Sectors: Training
Description
Management Mix experts have trained the staff of the Call Centre at the eve of the launching of the Call Centre regarding the following Competencies:
- Excellence in Customer Service – Situational Service;
- Effective Communication Skills;
- Handling Customer Complaints;
- Stress & Time Management;
- Teamwork;
- Cross-Selling & Up-Selling.
Private funding.