Provision of International Employee Assistance Program (EAP) services for all UNFPA Personnel

Reference: UNFPA/USA/RFQ/21/064

Description: Provision of International Employee Assistance Program (EAP) services for all UNFPA Personnel

1. Confidential counselling assistance available 24 hours a day, 7 days a week, 365 days a year
2. Easy accessibility available worldwide by phone (including toll-free lines), SMS, email, web chat or an App
3. All calls are answered live 24/7 by mental health professionals
4. Access to mental health professionals who are licensed in their jurisdiction for their discipline, have graduated from an accredited Master’s degree program or higher and have a minimum of 5 years experience
5. Ability to provide mental health services on a range of topics including, but not limited to, managing stress and building resilience related to COVID-19, work/life balance, managing life changes and handling stress, grief and loss, loneliness and isolation. managing mental health challenges such as anxiety and depression, substance abuse, bullying and harassment, couple’s support, parenting, family counselling, and domestic abuse.
6. Multilingual and multicultural counsellors experienced in working with UN personnel
7. Access to short-term counselling up to 6 sessions per topic with an unlimited number of topics
8. Access to short-term counselling either face-to-face, via phone or via video
9. Provision of coaching for health and wellness
10. Access to wellbeing information and supports on-line or through an App
11. Access to specialised management support services
12. Critical incident support with qualified trauma professionals
13. Crisis support for psychiatric emergencies with a qualified psychiatric professional
14. Quarterly reporting of utilisation, analytics and wellbeing trends
15. Provision of promotion and communication materials
16. Onsite and virtual training, workshops and seminars that cover various wellbeing topics
17. Proactive monitoring of usage and recommendations on how to increase uptake
18. Provision of a global account manager who will proactively arrange check-in meetings to discuss utilisation, resources and services. 

Duration: 1 year. After successful completion of the evaluation, there will be the possibility of conducting a new bidding exercise to establish a Long Term Agreement for an additional 3 years.