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World Bank HQ (USA)

Caribbean Digital Transformation Project: Monitoring and Enforcement of Quality of Service

Last update: May 26, 2022 Last update: 26 May, 2022

Details

Locations: Saint Lucia
Start Date: Jan 31, 2022
End Date: Jan 31, 2023
Value: 276,540.00 USD
Sectors: Inst. Devt. & Cap. building, Standards & Consumer ... See more Inst. Devt. & Cap. building, Standards & Consumer Protection
Categories: Consulting services
Funding Agencies:
Date posted: May 26, 2022

Associated funding

Associated experts

Description

Project ID: P171528

Project Title: Caribbean Digital Transformation Project

Bid/Contract Reference No: LC-OECS COMMISSION-202023-CS-CQS

Scope of Contract: Develop a Methodology for Quality-of-Service (QoS) and Quality of Customer Experience (QoE) Monitoring and Enforcement; and Capacity Building for the Implementation of QoS and QoE Framework

  1. Revise and update the current draft Electronic Communications (Quality of Service) Regulations, including the KPIs for electronic communications networks and services
  2. Develop a strategy for capacity building on the proposed regulatory framework and in the measurement, monitoring and enforcement of QoS/QoE standards for the staff of Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunications Regulatory Commissions (NTRCs)
  3. Recommend to ECTEL relevant methods, tools, software and systems for measuring, monitoring and enforcing QoS/QoE standards

Duration of Contract: 1 Year(s)

Reference — Caribbean Digital Transformation Project: Monitoring and Enforcement of Quality of Service — for Saint Lucia presented by World Bank HQ (USA) (consulting services), budget is 276,540.00 USD, in Inst. Devt. & Cap. building, Standards & Consumer Protection sectors. Reference — Caribbean Digital Transformation Project: Monitoring and Enforcement of Quality of Service — for Saint Lucia presented by World Bank HQ (USA) (consulting services), budget is 276,540.00 USD, in Inst. Devt. & Cap. building, Standards & Consumer Protection sectors. Reference — Caribbean Digital Transformation Project: Monitoring and Enforcement of Quality of Ser...
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