Caribbean Digital Transformation Project: Monitoring and Enforcement of Quality of Service
Details
Locations:Saint Lucia
Start Date:Jan 31, 2022
End Date:Jan 31, 2023
Contract value:USD 276,540
Sectors:Inst. Devt. & Cap. building, Standards & Consumer Protection
Description
Project ID: P171528
Project Title: Caribbean Digital Transformation Project
Bid/Contract Reference No: LC-OECS COMMISSION-202023-CS-CQS
Scope of Contract: Develop a Methodology for Quality-of-Service (QoS) and Quality of Customer Experience (QoE) Monitoring and Enforcement; and Capacity Building for the Implementation of QoS and QoE Framework
- Revise and update the current draft Electronic Communications (Quality of Service) Regulations, including the KPIs for electronic communications networks and services
- Develop a strategy for capacity building on the proposed regulatory framework and in the measurement, monitoring and enforcement of QoS/QoE standards for the staff of Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunications Regulatory Commissions (NTRCs)
- Recommend to ECTEL relevant methods, tools, software and systems for measuring, monitoring and enforcing QoS/QoE standards
Duration of Contract: 1 Year(s)