NWG Living Water (Northumbrian Water Group)

Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group. Click on Northumbrian Water Limited to find out more about NW and ESW. Click on Northumbrian Water Group to find out more about our owners.

We provide water and sewerage services and work hard to be a leading performer in our industry so we can provide you with the best quality water (in Northumbrian Water and Essex & Suffolk Water regions) and an effective sewerage service (in Northumbrian Water region only)..
But above all that is our true purpose; our reason for doing what we do. Sustainability is at the core of our purpose. This means protecting and enhancing the environment in everything we do; being the best we can in meeting our customers’ needs and having a positive impact on the communities where we operate.

Our focus is on:

Delivering reliable and resilient services that are vital to public health.
Valuing the natural capital and ecosystems we depend on.
Giving unrivalled customer experiences every time.
Demonstrating our value and making a wider contribution to society.
Empowering our people to know their purpose.

Our values are the set of guiding principles which collectively define who we are, what we do and how we do it.
They make us different from the rest, and allow us to make decisions and take actions which drive us towards our vision. Our values can be seen throughout the business, but they are at their most powerful when they are demonstrated through everything we do at every level to achieve our targets.

Quite simply, our values are the way we do things at Northumbrian Water Limited, as we strive to become the national leader.

Our values:
CUSTOMER FOCUSED
We aim to exceed the expectations of our external and internal customers.

RESULTS-DRIVEN
We take personal responsibility for achieving excellent business results.

ETHICAL
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

INNOVATIVE
We continuously strive for innovative and better ways to deliver our business.

ONE TEAM
We work together consistently, promoting co-operation and mutual support, to achieve our corporate objectives.