The National Consumer Voice for Quality Long-Term Care (former NCCNHR - National Citizens’ Coalition for Nursing Home Reform)

Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and Ombudsmen to help ensure quality care for the individual.

To carry out our mission, we:

Advocate for public policies that support quality care and quality of life responsive to consumers’ needs in all long-term care settings
Empower and educate consumers and families with the knowledge and tools they need to advocate for themselves
Train and support individuals and groups that empower and advocate for consumers of long-term care
Promote the critical role of direct-care workers and best practices in quality-care delivery
Consumer Voice envisions a world in which all consumers of long-term care, services and supports are treated with respect and dignity and have a wide range of affordable, quality options across all settings. These options will make it possible for individuals to receive care and services in the location and manner of their choice and to attain a high quality of life.