Public Service Capability Enhancement Project: Empanelment of Individual Subject Matter Experts (SMEs) for Content Review and Curation for iGOT portal of Karmayogi Bharat for 7 Sectors

NOTICE AT-A-GLANCE

Project ID: P174067

Project Title: Public Service Capability Enhancement Project

Country: India

Notice No: OP00302937

Notice Type: Request for Expression of Interest

Notice Status: Published

Borrower Bid Reference: IN-KBL-435790-CS-CQS

Procurement Method: Consultant Qualification Selection

Language of Notice: English

Submission Deadline Date/Time: Aug 16, 2024 23:45

Published Date: 30-Jul-2024

Description: Empanelment of Individual Subject Matter Experts (SMEs) for Content Review and Curation for iGOT portal of Karmayogi Bharat for 7 Sectors

Details:

REQUEST FOR EXPRESSION OF INTEREST

(CONSULTING SERVICES – INDIVIDUAL CONSULTANT SELECTION)

INDIA

PUBLIC SERVICE CAPACITY ENHANCEMENT PROJECT

Loan No./Credit No./ Grant No.: IBRD-93650

Assignment Title: Hiring of subject matter experts for review of content for iGOT Karmayogi Platform

Reference No.: IN-KBL-435790-CS-CQS

1. The Department of Personnel and Training has received financing from the World Bank toward the cost of the Public Service Capacity Enhancement Project and intends to apply part of the proceeds for consulting services.
2. This is a common REOI for hiring for multiple individual consultants, hereinafter referred to as Subject Matter Experts (SME) as per details provided below:
   1. Hiring of subject matter experts to review and provide feedback for the courses already published or yet to be published on iGOT Karmayogi platform. The courses shall be assigned to the subject matter experts by Karmayogi Bharat, and they shall be required to check the quality and consistency of the courses and provide their feedback and suggestions to enhance the quality of these courses,
   2. A fixed fee of INR 10,000/- (INR Ten Thousand Only) shall be payable for reviewing content up to one hour duration, The SME is expected to review and provide feedback as per the scope of work for each content reviewed with recommendations. This shall include all fees, expenses and applicable taxes. In case the SME gives feedback and suggestions that requires Karmayogi Bharat or the Content Providers to make changes, the SME will be required to review the content again and follow the reporting and approval process for each course/ content, as given in the Annexure- C (Reporting Obligations of SMEs). In case the SME is needed to review the same content more than twice (2 times) to check the compliance of the content recommendation, the additional fees shall be INR 5,000/- (INR Five Thousand Only) per hour of content.

1. 1. For courses of duration of more than 60 minutes, the payment will be on pro rata basis by considering 30 minutes as one unit. Thus, the fees for review of content for duration between 60 to 90 minutes will be INR 15,000/- (INR Fifteen Thousand Only) for first two reviews and an additional INR 7,500/- (INR Seven Thousand Five Hundred Only) for a third review, if needed. For courses of duration between 90 minutes and 120 minutes, the fees will be INR 20,000/- (INR Twenty Thousand Only) for the first two reviews and INR 10,000/- (INR Ten Thousand Only) for a third review, if needed.
   2. The maximum amount payable for review and curation of each content shall be INR 30,000/- (INR Thirty Thousand Only) for content/ courses of a duration of three hours and above. In case the duration of the course/ content is more than three hours, an additional payment shall be made after mutual agreement and approval by Karmayogi Bharat.
   3. The summary of expected deliverables, timeline, and fees to be paid to the selected consultants is as given below:

1. 1. The expected duration of the assignment shall be three years.
   2. The assignment is expected to start by August 1, 2024.

1. TOR for respective individual SME assignments are attached to this request for expressions of interest. In addition, the same can be found on the website www.igotkarmayogi.gov.in in the careers section. The individual SMEs shall be selected in different domains basis the list of sectors given in the Annexure-B of this document.
2. Please note, this REOI is meant for Individual Consultants (not for Consulting Firms).
3. Karmayogi Bharat now invites eligible Individual Consultants (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria is as follows:
   1. The proposals of the individual consultants shall be evaluated first based on the below criteria to ascertain the minimum qualifications.

1. 1. The individuals who meet the above-mentioned criteria shall be evaluated based on their domain expertise on a subject matter and the requirement of Karmayogi Bharat for review of courses related to the concerned domain.
   2. The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
   3. A Consultant will be selected in accordance to the following procedure
      1. The Selection shall be based on the suitability of the consultant as per the criteria given above.
      2. If required Karmayogi Bharat may also invite interested consultants for a face-to-face interaction.
      3. Amongst all eligible applicants for a particular domain, a maximum of 5 experts/consultants shall be empaneled depending on the profile and requirement of the Karmayogi Bharat.

1. 1. 1. Karmayogi Bharat reserves the right to select more consultants for each domain.
2. Further information can be obtained at the address below during office hours 0930 hrs. to 1730 hrs.
3. Expression of interest must be sent by email to tenders.karmayogi@gov.in latest by August16, 2024, till midnight. The consultant is required to submit the below information for their proposal:
   1. Resume of their domain experience/expertise
   2. Sample of previous relevant work
   3. Cover letter outlining their approach to content review and curation.
   4. The subject line of the mail should read “Application of SME for the sector (s)

”

Chief Operating Officer Attn: Rakesh Verma

Parsvnath Capital Tower, 7th Floor, Bhai Vir Singh Marg Gole Market, New Delhi

Tel: 011-2345 2345

E-mail: tenders.karmayogi@gov.in

ANNEXURE A: SCOPE OF WORK

Objectives:

The primary objectives of engaging the individual consultants are:

• End-to-end review of new and existing content from content providers as per Karmayogi Bharat’s content quality guidelines for accuracy, relevance, and alignment with mission goals.
• Support in curation and organization of content to enhance accessibility and user engagement as per digital learning standards and best practices.
• Identify gaps in content and propose additions or modifications.
• Ensure that the content adheres to established eLearning guidelines and standards.

Scope of Work:

The consultant will be responsible for a range of activities aimed at ensuring the accuracy, relevance, and quality of content on the iGOT portal. The major responsibilities and tasks are given below, but not limited to:

• Conduct a comprehensive review of new and existing content on iGOT Karmayogi Platform (as assigned from Karmayogi Bharat).
• Provide detailed feedback on the quality, accuracy, and relevance of the content as per defined template by Karmayogi Bharat.
• Check consistency in language, style, and format across all materials.
• Review and validate quizzes, tests, and other evaluation tools for accuracy and effectiveness.
• Curate and organize content to improve its structure and accessibility.
• Collaborate with relevant stakeholders to understand Mission Karmayogi’s goals and content requirements.
• Propose recommendations for content enhancements or modifications.
• Ensure that the content complies with branding guidelines, language standards, and any other relevant criteria.

Deliverables:

The Consultant is expected to deliver the following, but not limited to:

• Content review report highlighting strengths, gaps, and recommendations.
• Organize and curate content, reflecting improved structure and accessibility.
• Any additional content created or modified as per recommendations.
• List of recommended external resources, including government publications and authoritative sources.

Reporting and Communication:

The Consultants will report to the Chief Executive Officer (CEO), Karmayogi Bharat. Regular check-ins and progress updates will be required as per the agreed-upon schedule.

ANNEXURE B: SECTORS

1. Agriculture and Cooperation
2. Animal Husbandry and Fishing
3. Art and Culture
4. Chemicals and Fertilizers
5. Coal and Mines
6. Commerce and Industry
7. Communications and Information Technology
8. Defence
9. Education and Training
10. Employment and Labour
11. Energy and Power
12. Environmental and Natural Resources
13. Finance, Banking and Insurance
14. Food and Public Distribution
15. Forestry and Wildlife
16. Governance and Administration
17. Health and Family Welfare
18. Home Affairs and National Security
19. Housing and Urban Development
20. Information and Broadcasting
21. International Affairs
22. Law and Justice
23. People and Organizations
24. Petroleum, Oil and Natural Gas
25. Rural Development and Panchayati Raj
26. Science, Technology and Research
27. Social Justice and Empowerment
28. Tourism
29. Transport and Infrastructure
30. Youth Affairs and Sports

ANNEXURE C: CONSULTANT’S REPORTING OBLIGATIONS

As part of the engagement for content review and curation, the individual Consultant is obligated to fulfill specific reporting requirements. These reporting obligations are designed to ensure transparency, accountability, and effective communication throughout the consultancy. The Consultant is expected to adhere to the following reporting guidelines:

1. Progress Reports:

The Consultant shall submit regular progress reports to the designated point of contact at Karmayogi Bharat as per the terms of engagement for the task of each review. These reports should include a summary of the tasks completed, challenges encountered, and proposed solutions. Any deviations from the initial work plan should be clearly communicated in these reports.

1. Content Review Report:

A comprehensive content review report is a key deliverable of this consultancy. The Consultant is required to submit a detailed report outlining the strengths, weaknesses, and recommendations for the reviewed content as per Karmayogi Bharat’s Content Quality guidelines. This report should be submitted within 5 working days from the draft content received, and it will serve as a basis for further discussions and modifications.

1. Curated Content Submission:

Upon completion of the curation process, the Consultant is responsible for submitting the organized and curated content. This submission should reflect the improvements in structure and accessibility as outlined in the terms of reference. The curated content must be submitted by specific deadline as provided by Karmayogi Bharat for each course review to allow for further review and implementation.

1. Recommendations and Modifications:

If, during the consultancy, the Consultant identifies additional content needs, modifications, or enhancements beyond the initial scope, these should be promptly communicated in writing. Recommendations for improvements should be accompanied by a rationale and potential impact assessment.

1. Check-in Meetings:

Regular check-in meetings will be scheduled to discuss progress, address any concerns, and provide an opportunity for the Consultant to seek clarification on project-related matters. The Consultant is expected to actively participate in these meetings and come prepared to discuss their work.

1. Issue Reporting:

In the event of any challenges, delays, or issues that may impact the successful completion of the consultancy, the Consultant should immediately notify the designated point of contact. Timely reporting allows for collaborative problem-solving and ensures that necessary adjustments can be made.

1. Final Report and Handover:

After the consultancy, the Consultant is required to submit a final report summarizing the overall outcomes, lessons learned, and any additional recommendations for future content management. Additionally, the Consultant should provide a clear handover of all relevant materials, tools, or information related to the content review and curation.

1. Compliance with Guidelines

Throughout the engagement, the Consultant is expected to ensure that all work complies with established guidelines, branding standards, and any specific requirements outlined by Karmayogi Bharat.

1. Contractual Compliance:

The Consultant must adhere to all contractual terms and conditions outlined in the agreement signed at the commencement of the consultancy.

Note:

Any changes to reporting obligations or deadlines must be communicated and agreed upon in advance with the relevant stakeholders at Karmayogi Bharat.

CONTACT INFORMATION

Organization/Department: Karmayogi Bharat Limited

Name: Abhishek Singh

Address: India.

City:

Province/State:

Postal Code:

Country: India

Phone: 01123438051

Email: ceo.karmayogi@gov.in

Website: