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Develop Customer Service Orientation & Management Capacity at KWFT

Last update: Feb 21, 2020 Last update: 21 Feb, 2020

Details

Locations: Kenya
Start Date: Mar 1, 2016
End Date: Oct 31, 2016
Value: 172.000 €
Sectors: Micro-finance, Training Micro-finance, Training
Categories: Consulting services
Funding Agencies:
Date posted: Feb 21, 2020

Associated funding

Associated experts

Description

Client: Norwegian Microfinance Initiative (NMI)

Description:

The Kenya Women Microfinance Bank Limited has been registered in 2008 as a subsidiary of Kenya Women Holding. The Norwegian Microfinance Initiative (NMI) financed technical assistance in order to support KWFT in successfully achieving its growth objective.

The assignment included the development and delivery of tailor-made training and coaching services on different staff levels at KWFT. In total, more than 450 staff members and managers participated in training sessions focusing on enhancing customer service orientation on the one hand and leadership & communication competencies on the other.

Besides training/coaching development and execution, the consortium build internal training capacities at KWFT accordingly. This ensures the sustainability of the technical assistance by enabling KWFT to continue providing training on its own after the project ceased. 

Reference — Develop Customer Service Orientation & Management Capacity at KWFT — for Kenya (consulting services), budget is 172.000 €, in Micro-finance, Training sectors. Reference — Develop Customer Service Orientation & Management Capacity at KWFT — for Kenya (consulting services), budget is 172.000 €, in Micro-finance, Training sectors. Reference — Develop Customer Service Orientation & Management Capacity at KWFT — for Kenya (consulting services), budget is 172.000 €, in Micro-finance, Training sectors. Reference — Develop Customer Service Orientation & Management Capacity at KWFT — for Kenya (consulting services), budget is 172.000 €, in...
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