Individual Consultant – IT Analyst

Background

UNDP strives to have a workforce, which reflects diversity and gender balance, and applies an equal opportunities approach. UNDP does not solicit or screen for information in respect of HIV or AIDS status. All selections are on merit.

The DAY-NRLM (Deendayal Antyodaya Yojana - National Rural Livelihoods Mission) is the flagship program of Ministry of Rural Development, Govt. of India relaunched in 2016 for promoting poverty reduction by building strong institutions of the poor, particularly women. The programme creates and enables community owned institutions of women to empower and make them economically self-reliant by improving their agency to access a range of livelihood and financial services and maximize their resources for creating sustainable livelihood opportunities.

The state governments are mandated to set up dedicated Mission Management Units at the state, district and village/community level for the effective implementation of the NRLM scheme. The mission provides regular hand-holding support to SHG/federations for a period of 5-7 years. At the end of a fully implementation cycle the SHGs/federations are well prepared to become resource institutions at the community level for providing evidence and support to other social initiatives.

Karnataka State Rural Livelihood Promotion Society (KSRLPS)

The State Government is implementing DAY-NRLM scheme in phases through Karnataka State Rural Livelihood Promotion Society in the name of “Sanjeevini”. The mission statement of KSRLPS is: “To reduce rural poverty by providing gainful wage and self-employment opportunities through community institutions resulting in sustainable improvement in their livelihoods”.

Sanjeevini is a community driven and process-oriented programme. The processes include different activities such as awareness building, social mobilization, development of Community Resource persons (CRPs). Formation of CBOs, strengthening SHGs/ CBOs/federations/Livelihood Collectives, establishment of linkages and promotion of livelihoods. The conventional methods of monitoring focuses on physical, financial and logistic aspects of projects, but do not capture the processes of community perception, satisfaction with project services, inclusion and institutional dynamics. As the community processes do not conform to pre-set rules, deadlines, targets or blueprint approaches, a responsive and adaptive implementation is necessary.

It is in this context that the State government of Karnataka has partnered with UNDP to implement The National Rural Economic Transformation Project (NRETP) in Karnataka. NRETP proposes to implement higher order economic activities which are cross cutting in nature, for instance, the project design envisages that there will be an organic link between the model Cluster Level Federation (CLFs) and financial inclusion strategies, insurance and pension schemes, producer groups and organisations, product marketing and enterprise development. The financial inclusion strategy will also have a key role in financing of farm and non-farm enterprises. UNDP will be uniquely positioned to quickly transfer the technical know-how gained at the national and state level working across the country. The state SMMU will be fully synchronized with the National level team working at the centre, important for better alignment of state priorities with those of the national programme while formulating the State specific poverty reduction action plans.

Under the scheme, UNDP is looking for a Consultant– Information Technology (IT) Analyst to undertake the activities as provided below. The incumbent will be based at KSRLPS and will perform duties under the direct supervision of the Mission Director and COO.

Duties and Responsibilities

Function with KSRLPS as IT focal point resource for wide range of IT solutions spanning but not limited to databases, websites, MIS portals, dashboards, mobile apps, web apps, software development, etc.
Provide technical and business analysis support for the development of software, mobile applications & robust web apps.
Prepare, advertise, engage TSA’s including preparation of RFP’s, evaluation, hiring and manage agencies for short-term and long-term agreements for software development activities.
Function as an intermediary managing the interests and needs of the state project management and vendors/agencies in mobile/web applications development processes.
Work with a logical framework to conduct key business analysis activities throughout the various phases of the applications/software development and maintenance life cycle.
Support all aspects of the mobile/web application/software development end-to-end with particular emphasis on requirements development and participation in project and product quality assurance activities including UAT (user-acceptance testing).
Collaborate and coordinate with end-users, Project Managers, Product Managers to elicit and gather requirements. Review requirements and ascertain development feasibility with service provider/developers whilst appropriately gathering detailed requirements to the development team of the service providers post review.
Communicate proactively to service providers/agencies on missing requirements or gaps and ensure that these are appropriately filled prior to roll-out and deployment by resolution of issues and eradicating bugs.
Discover and define software/IT requirements for the KSRLPS business goals & needs by defining problems, scoping the business case for making an investment, and discovering the business process management (BPM) and related changes.
Provide subject matter expertise and analytical support to help facilitate IT projects and operations of software/web apps.
Oversee documentation support from service provider for knowledge management materials including but not limited to user stories, use cases, software/app mockups, business logic flow diagrams, training slide decks, user manuals, software requirements specifications, detailed design documents, operational quality assurance, test case documents, etc.
Tracking and facilitating the upgradation of IT solutions developed as and when required.
Support in capacity building activities of State, district and block management unit at KSRLPS on IT solutions being deployed for effective adoption or data capture on the field in even rural areas.
Provide support on a regular basis for related communication activities via email. Manage main communications, follow up on team tasks, organizing and scheduling online and offline workshops, webinars and stakeholder interaction/engagement activities.
Create tools for survey analysis, analytics and visualization of the information etc using Google Forms, Kobo Toolbox, SurveyMonkey, etc.
Any other task assigned by reporting officer

Deliverables & Payment Schedules:

Payment %

Deliverable target dates

Submission of report highlighting,
Understanding and analyzing of the projects implemented by Sanjeevini.
Prepare 1 detailed report of the technical support required for the projects.

8%

Month 01

Submission of report highlighting,
Identify the projects which require technical support.
Preparing minimum 1 report of the web applications/mobile application required as per the project / Annual Action Plan.
Get approval from the supervisor at Sanjeevini.

8%

Month 02

Submission of report highlighting,

Provide technical and business analysis support for development of software and mobile applications.
Submit 1 report on the technical support provided.

8%

Month 03

Submission of report highlighting,

Prepare, advertise and engage TSAs for preparation of RFP’s.
Evaluation, hiring and manage agencies for short- and long-term agreements for software development activities.
Submit 1 report on the support provided for the month.

8%

Month 04

Submission of report highlighting,

Function as an intermediary as per the needs of State Project Management and vendors/agencies for development of web applications
Submit 1 report on the support provided for the month.

8%

Month 05

Submission of report highlighting,

Collection of data for the past 6 months on the support provided to all projects.
Submitting the data to the MIS team for monitoring & evaluation.

8%

Month 06

Submission of report highlighting,

Work with a logical framework to conduct key business analysis activities.
Submit 1 report on the business analysis activities carried for the month.

8%

Month 07

Submission of report highlighting,

Participate in project and product quality assurance activities and support all aspects of the mobile/web apps/software development.
Submit 1 report on the support provided for development of software and web apps.

8%

Month 08

Submission of report highlighting,

Collaborate and coordinate with end users, project managers to gather requirements.
Submit at least 1 report on the information gathered in that month.

8%

Month 09

Submission of report highlighting,

Provide subject matter expertise and analytical support to facilitate IT projects and operations.
Oversee documentation support from the service providers.
Submit at least 1 report on facilitation of the IT operations.

8%

Month 10

Submission of report highlighting,

Tracking and facilitating the upgradation of IT solutions developed.
Support in capacity building activities of the state, district and block management unit on IT Solutions.
Submit 1 report on the upgradation of IT solutions for the month.

10%

Month 11

Submission of report highlighting,

Collection of data for the past 1 year of all the support provided for all projects.
Submitting the data to MIS team for monitoring and evaluation.

10%

Month 12

Competencies

Core competencies, Job Knowledge & Technical Expertise :

Promotes organizational change and development through learning and knowledge sharing.
Researches best practices and develops new, more effective and efficient ways of performing redundant tasks & activities, documentation of these innovative strategies and new approaches.
Understands the main processes and methods of work regarding to the position.
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
Strives to keep job knowledge up to date through self-directed study and other means of learning.
Promotes and enforces ethics and integrity and creates precedence in good practice.
Demonstrates Central, State and corporate knowledge and sound judgment.
Self-development, ability to take initiative, adopts a corporate approach to complex situations.
Creates and promotes an enabling environment for open communication.
Excellent written and oral Communication skills in English and Kannada.

Digital Competencies:

Trained in C/C++, JAVA, J2EE (Web Technologies).
Hands-on experience in scripting languages (Python, Perl, Shell, Ruby, etc) for developing scripts for internal data analysis and basic automation for business processes.
Working knowledge of Linux operating systems (Fedora, Ubuntu, etc)
Reporting using data visualization tools such as Power BI, Tableau, etc would be an added advantage.
SharePoint, OneDrive, Google Drive configurations for backup and synchronization of project collaterals and critical internal/external documentation.
Web development language such as XML, HTML, JavaScript, etc
Experience with website development and maintenance using Wix, Wordpress, etc.
Proficient in Microsoft Office Software; data analysis and advanced excel

Required Skills and Experience

A Bachelor’s degree in Engineering/Technology/computer application and relevant field from a recognized university

Experience:

Minimum 8 years of experience in handling IT related filed including web/mobile app development/ management
Experience in business analysis processes towards IT/application development, maintenance and deployment projects is a must.
Experience of working in government/international agency funded projects is desirable.
Experience in project coordination/administration/procurement/communication are preferable

Duration of The Work:

The contract will be awarded for one year initially. Working days will be as per the State Government policy.

Languages Required:

Fluency in English spoken, read and write for all official communication is essential and Kannada Preferable.