Pre-project Survey, Business Process Reengineering, Preparation of Technical Specifications for the Implementation of an Omnichannel Contact Center for Processing and Analyzing Citizens’ Requests (phase 1)

Last update: Mar 26, 2024 Last update: 26 Mar, 2024

Details

Location:

Kazakhstan

Category:Consulting services

Status:Closed

Sectors:Information & Communication Technology, SME & Private Sector

Languages:English, Russian

Contracting Authority: Organization for Security and Co-operation in Europe (Programme Office in Nur-Sultan (Kazakhstan)

Funding Agency:

Organization for Security and Co-operation in Europe (HQ)

Contracting Authority Type:Development Institution

Eligibility:Organisation

Budget:N/A

Date posted:26 Mar, 2024

Attachments • 0

Associated Awards

Project cycle timeline

STAGES

EARLY INTELLIGENCE

PROCUREMENT

IMPLEMENTATION

Cancelled

Status

Programming

Formulation

Approval

Forecast

Open

Closed

Shortlisted

Awarded

Evaluation

Associated tenders • 0

Status

Date

Description

Pre-project Survey, Business Process Reengineering, Preparation of Technical Specifications for the Implementation of an Omnichannel Contact Center for Processing and Analyzing Citizens’ Requests (phase 1) REFERENCE NUMBER: RFQ-KAZ-03-2024PROCUREMENT PROC

Want to unlock full information?

Member-only information. Become a member to access this information. Procurement notices from over 112+ donors and banks are available here

Learn more about our membership benefits