SQL Application Support Specialist

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Are you ready for a sneak-peek in the day of a SQL Application Support Specialist in Netcompany-Intrasoft?
As a SQL Application Support Specialist you will:

• Receive and log requests/ incidents & questions from users; provide technical support, investigate problems, and determine appropriate actions. 
• Provide technical support to back-office users encountering issues with applications, databases, and related systems.
•  Perform root cause analysis (RCA) to identify underlying issues and recommend appropriate solutions or workarounds.
• Collaborate with development teams, system administrators, and other stakeholders to resolve technical issues and implement corrective actions.
• Keep end-users informed on request status and progress. 
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Analyse, report, and follow up of bugs. 
• Testing activities (release and bugs).
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team.
• Keep any user manuals, FAQs, wikis, and information dashboards up to date by documenting all relevant information.

What would make you a fit for the role:

• Deep understanding of SQL(min 3 years of experience).
• Understand complex database.
• Good knowledge of PL/SQL.
• Very good oral and written communication skills in English.
• Strong analytical, problem solving and learning skills.
• Experienced user of web-based tools.
• Able to work in an international and multicultural environment.
• Knowledge of/or experience in ITIL environment (incident management, problem management).
• Experience with ticketing systems.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English here

All applications will be treated as strictly confidential.