Coordinator Retail Communication

Terre des Hommes

Terre des Hommes Nederland aims to protect children by preventing and stopping child exploitation. And by enabling children to make their voices count. Terre des Hommes Nederland focuses on (online) sexual exploitation of children, child labour and humanitarian action. For each of these forms of child exploitation, Terre des Hommes Nederland develops and implements projects and programmes through local partners, mainly in Asia, Africa and Europe. Join us!

Purpose of this function

The Retail Communications + Events Coordinator is responsible for the development and implementation of the communications policy of Terre des Hommes stores.

Together with the manager Retail communication & business development, you ensure that external communication continues to develop. You work on the visibility of our stores for customers, donors and volunteers, so that they are recognizable and findable and our unique brand inspires more people. Where a regional coordinator focuses on the store operation and the success of the store, you ensure that it is recognized as a charity store and becomes more visible - in the street scene, local media and online. Because when the reach grows, the result of the store also grows.

You strengthen the brand, give national campaigns a face and focus on what activates the public, within the framework of Terre des Hommes and the strategy of the charity shops.

You are an independent thinker and creative doer. You understand the idea behind a brand like Terre des Hommes and have a nose for language and image. You apply the tone of voice and imagery in various ways and understand the difference between informing, inspiring and activating. Do you have a good idea? Then you enjoy working it out yourself in a communication tool or activity.

You like working with people and creating resources that are used by various users. Your communication is clear and you are used to being an intermediary. You switch effortlessly between professionals and volunteers who need an advertising file, for example. In addition, you work quickly and independently.

You are an active part of a new team and enjoy pioneering. You contribute to its development by giving open feedback, sharing ideas and improving processes with enthusiasm.

Position in the organization

You will report to the Manager Retail Communication & Business Development and will be part of a team of four. This team focuses on growing and making the store network visible.

Together with the operational team, we form the store support team, with a total of 10/11 team members.

The store support team is responsible for a well-functioning store network, where customers and volunteers feel at home and supported.

This network consists of more than 40 stores and 1700 committed volunteers.

The Store Support Team provides the entire network with experience in Retail, Sales, Volunteer Engagement, Administration and Legal Support.

You will also regularly join the teams that are involved in communication and fundraising from TdHNL. You will work closely with them, coordinate activities and ensure that we use each other's work efficiently.

What are you going to do..

The coordinator communication & events is responsible for all external communication in relation to the Terre des Hommes stores. In addition, you support various events and campaigns. These are the activities you focus on:

Brand monitoring of Charity Shops

You make the brand strategy concrete in short and concise language and in inspiring images.
You ensure unity and brand awareness in all external and internal communications relating to stores and volunteers.
Although the emphasis is on external visibility, you also ensure the right tone of voice and attractive appearance of our internal communications.
Designing and creating communication tools:
You can think of something and make it yourself. You are proficient with Adobe and Canva.
Your communication tools are diverse. You provide in-store communication that inspires customers, activates donors and recruits volunteers.
You spend time on the online visibility of the stores in the regional coordinators' portfolio and of new stores.
Store communication development plan

Communication aimed at customers and volunteers should be recorded in an annual calendar, so that you can include volunteers in our planning.
You create and maintain a clear database, so that colleagues and volunteers can use your work without any effort.
You have insight into the customer's shopping journey and make optimal use of this by continuously devising surprising marketing/communication.
You provide training for volunteers in the use of social media. You actively contribute to the professionalization of the online appearance of individual stores. You work together with committed volunteers who are experts in the field of social media.
You set concrete goals for the growth and development of national social media channels.
You process your data into reports, so that you know what works and what doesn't.
Cooperation

You ensure smooth cooperation with volunteers and colleagues.
You provide high-level communication for customers and volunteers. In this you make the connection between the retail world and the mission of Terre des Hommes.
Together with your direct colleagues, you strengthen our brand as a unique charity store within the second-hand/circular economy.
You ensure that you incorporate advice, feedback and reviews from customers and volunteers into your work.
You coordinate your work with colleagues from the TDH NL communications team, so that stories and activities reinforce each other.
You contribute to TDH NL campaigns in which you ensure optimal synergy between the teams: fundraising, communication and shops.
You maintain good and friendly contact with our indispensable partners. You build relationships with trust and respect.
The ideal candidate will bring the following expertise and skills

The ideal candidate feels involved in the mission of Terre des Hommes. You find it self-evident to get the most out of every day, with a view to the mission. In everything you do, you put the interests of the organization and what it stands for first. The candidate naturally focuses on clear and inspiring communication: More specifically:

+3 years of work experience in a position that revolves around communication, language and visibility
Proven experience in working with professional parties such as printers, etc.
Track record in working for/with the end user of product/service
Proven experience in an independent role
Is used to being part of a team and working in an organized manner
Has proven experience in editorial work
Has a high level of command of the Dutch and English language. Both spoken and written.
Switches effortlessly from NL to ENG and back again
Knows all the corners of Canva and knows the difference between CYMK and RGB
Has experience working with Adobe
Preferably has experience working with volunteers
Has knowledge of social media use and developments
Has some experience with project management
Has some experience in conducting research and gathering information for the development/improvement of our work
Possesses the ability to deliver a project within a deadline and budget
Proven communication skills
You work one or two days at the office in The Hague. Your other days you work from home and possibly on location from one of the stores.
Why you like working with us

At Terre des Hommes, you make an impact by protecting children from exploitation and abuse. You work with dedicated colleagues who share your passion for a safer world. In our innovative and supportive environment, you get the space to realize your ideas. We offer hybrid and flexible working, so you can maintain a good work-life balance.

What we have to offer in addition to the above!

Terre des Hommes is a growing organization in motion. That means a lot of room for your own initiative and ideas. Because we manage and execute our own programs and projects, the impact that we and therefore you make, is felt daily.

The salary scale for this position is scale 7 and depending on experience between € 3,101.46 to € 3,855.67 gross per month based on a full-time (36 hours) position
We offer a 30-hour contract (6-month maternity cover)
We work hybrid, so 50% in the office and 50% at home. We are quite flexible and have an eye for your work-life balance;
An office in the thriving heart of The Hague, city of international human rights and political capital.
25 days of paid leave per year based on full-time employment, with part-time days paid pro rata;
We offer a commuting allowance for the kilometers you travel by bike or provide an NS card;
Our pension plan is hosted by ASR and Terre des Hommes contributes the majority of the pension contribution.
Ready to join us?

Are you excited to give and make an impact on our mission at Terre des Hommes? Upload your application before May 12, 2025.

For more information, please contact vacature@tdh.nl

Together we build a world in which children are free from exploitation.

Other information

Terre des Hommes is committed to ensuring diversity and gender equality within our organization. Therefore, people of all gender identities, sexes, sexual orientations, races, skin colors, religions, cultures, abilities, etc. are encouraged to apply for this position.

Terre des Hommes strives to attract great talent that not only fits the role, but also our high standard of values and principles, which shares and demonstrates Terre des Hommes’ commitment to prevent and eradicate any type of misconduct, including sexual harassment, exploitation and abuse, and any other form of misconduct. abuse of power or lack of integrity and financial misconduct. We place a high priority on ensuring that only those who share and demonstrate our values are hired to work for us. We require a Certificate of Good Conduct and a signature of our Child Protection Policy and Code of Conduct.

Unfortunately, Terre des Hommes cannot issue a work/residence visa to applicants outside the EU.

Acquisition in response to this vacancy is not appreciated.