The ICT Associate (HR and Payroll Systems) position is based in Bangkok, Thailand, strategically located to provide direct support to the UNOPS Shared Service Centre (SSC). This role is integral to the UNOPS IT Group (ITG), which is dedicated to leveraging cutting-edge technology to meet UNOPS's business needs globally. The Associate will work within a global team of IT professionals, contributing to the operational excellence of UNOPS's enterprise resource planning (ERP) systems, specifically focusing on HR and payroll modules. The work directly supports UNOPS personnel worldwide, enabling the successful implementation of projects and corporate initiatives that help people build better lives and countries achieve peace and sustainable development.
The ICT Associate (HR and Payroll Systems) supports the HR and Payroll Analyst and Solutions Designer by assisting with system configuration, testing, documentation, and operational support tasks for the HR and payroll modules within UNOPS's ERP system (Unit4 Business World/Agresso). The role ensures the integrity and smooth functioning of these critical systems, providing essential support to the UNOPS Payroll team and contributing to robust knowledge management for the Payroll Support Team.
The ICT Associate (HR and Payroll Systems) will support system configuration activities and provide assistance across testing, documentation, and operational support tasks under the supervision of the HR and Payroll Analyst and direction of the Solutions Designer.
Amongst other tasks, the successful candidate will:
1. Support system configuration of the payroll solution within the UNOPS ERP (Unit4 Business World)
Assist with configuration tasks in the ERP as directed by the HR and Payroll Analyst and Solutions Designers, including routine updates to the system under supervision.
Carry out initial testing of configurations as assigned.
Participate in testing activities when changes, upgrades, or patches are applied, following established test scripts and procedures.
Provide support during user acceptance testing as required.
2. Provide support to the UNOPS Payroll team
Help investigate reported application problems under the guidance of the HR and Payroll Analyst, Solutions Designers and Senior Developers, contributing to diagnosis and issue resolution.
Carry out assigned tests and document findings to assist in identifying root causes and potential workarounds.
Liaise with the Payroll Support Analyst and other team members including system support agents, senior developers, product managers, process leads, architects and business owners to relay information on identified issues.
3. Contribute to knowledge management services for the Payroll Support Team
Assist in maintaining development and configuration documentation for the Payroll Support team.
Support the recording and documentation of work activities, including design specifications and test plans, as directed.
Contribute to keeping system documentation related to HR and payroll processes up to date and accessible.
Assist in compiling training materials and guidance documents related to HR and payroll developments