Field Support Officer

Organization Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that helps humanitarian NGOs operate safely and effectively in some of the world’s most challenging environments. We provide free, independent safety and security services that enable aid organizations to stay operational and continue delivering assistance to people in need.

INSO works in more than 20 of the world’s most insecure countries and is headquartered in The Hague, Netherlands.

INSO Cameroon

INSO Cameroon began operations in 2017 as one of the INSO offices for the Lake Chad Basin and was launched as an autonomous Mission in late 2021. Today, the program has a regional office in Bamenda and an antenna in Maroua. The national office is located in Yaounde, the capital. Armed group fragmentation, intercommunal violence, climate-related disasters and weak socio-economic infrastructure have generated significant humanitarian needs in one of the world’s most neglected crises, where access and safety risks for NGOs remain high and where INSO’s field-based data, crisis support, alerts, coordination and contextual analysis are essential to informing high-quality humanitarian programming. As part of INSO in Cameroon, you will support around 100 local and international NGOs to provide vital aid more safely and efficiently in the two crisis-affected regions of Cameroon: the North West, South West, and the Far North.

Job Summary

As a Field Support Officer, you will play a central role in ensuring the smooth day-to-day operations of the field office. You will be the go-to person supporting colleagues across finance, HR, logistics, administration, and procurement, helping teams operate efficiently and enabling the successful delivery of INSO’s mission. Working closely with field and country office teams, you will contribute to creating a well-organized, compliant, and supportive working environment in a dynamic operational setting.

Main Duties and Responsibilities

Finance

• Manage petty cash, banking transactions, cash advances, and reconciliations.
• Monitor and close outstanding advances and maintain accurate financial records.
• Support monthly financial reporting, accounting documentation, and audit compliance.
• Forecast cash requirements and coordinate timely fund transfers.
• Serve as a focal point for finance-related questions and provide support to colleagues.

Human Resources & Administration

• Support international and national staff with visas, residency permits, accommodation, and administrative matters.
• Maintain leave, attendance, and personnel records.
• Ensure staff are familiar with INSO policies, procedures, and required documentation.
• Coordinate with health insurance providers and support payroll-related processes.

Logistics, Procurement & Operations

• Coordinate procurement processes in line with INSO procedures and compliance standards.
• Identify vendors, obtain quotations, conduct bid analyses, and issue purchase orders.
• Organize logistics for trainings, workshops, meetings, and operational activities.
• Manage office assets, inventories, facilities, equipment, and vehicle records.
• Oversee office maintenance, supplier contracts, and stock levels of essential supplies.
• Support the efficient functioning of the field office through strong operational coordination.

Other Responsibilities

• Undertake additional duties as reasonably assigned by your supervisor in support of operational priorities.

Requirements

Essential:

• At least 2 years of relevant work experience in similar roles with NGOs
• Working proficiency in Microsoft Office
• Good English language skills, both written and verbal
• Ability to process large amounts of data
• Close attention to detail and time management skills
• A professional certificate in finance, accounting, logistics, HR or another relevant field

Core Competencies

• Integrity – Maintains confidentiality, acts ethically, and manages sensitive information with professionalism.
• Organization – Plans, prioritises, and coordinates multiple tasks while maintaining accuracy and efficiency.
• Collaboration – Builds positive working relationships and works effectively across multicultural teams.
• Communicative – Communicates clearly and professionally with colleagues, partners, and external stakeholders.
• Initiative– Proactively identifies needs, takes ownership, and suggests practical improvements.
• Resilient – Remains flexible and performs effectively in changing, demanding, or high-pressure environments.

INSO’s Safeguarding Policy

INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Warning Clause

This job description is not an exhaustive list of skills, efforts, duties, and responsibilities related to the position.