Provision of Services in the area of eFront Maintenance and Functional Administration

Tender reference number: 2021-OIM-ISM-BuS-007

Title: Provision of Services in the area of eFront Maintenance and Functional Administration

Description: The current eFront platform is used as a core solution by most of EIF business lines since 2012. This is an integrated platform based on eFront solutions, hosted and run by the software vendor eFront in AWS cloud, and currently supported and maintained for EIF by eFront professional services. Through this call for tender, the EIF expects to find service provider(s) to whom delegate the scope of services defined in the Terms of reference:— management of the below services,— corrective and preventive maintenance, including technical debts,— evolutive maintenance, including small enhancements as well as larger topics such as new products/mandates modelisation, new features, modification related to organisational changes,— release deployment,— support and helpdesk to end users, also covering updates on production environment, trainings and documentation,— batches monitoring.