Areas of Expertise:

• Diagnostic assessments and benchmarking of customs and other border agencies legal frameworks, procedures, processes, controls and supporting IT systems against international best practices; 
• Strategic and corporate planning; 
• Performance Management;
• Business process re-engineering; 
• Institutional transformations (e.g. creation and auditing of Revenue Authorities/Agencies, including organizational restructuring, competency--based job descriptions, schemes of service, recruitment and promotion, rotation and transfers, performance appraisals; staff integrity/anti-corruption and disciplinary procedures); 
• Development of IT strategies, definition of functional requirements and system audits (NOTE: we have technical and functional knowledge of IT systems used by Customs, port authorities and other border agencies);
• Human resource capacity building, including design and delivery of management and technical training courses e.g. tariff classification, customs valuation, origin, inspection techniques (trucks, aircraft, rail, postal/courier), post-clearance auditing, risk management, narcotics interdiction, intellectual property rights enforcement; trade facilitation, authorized economic operator/supply chain management;
• Revenue assessment and collection related audits and investigations;  
• Financial and administrative reforms related to revenue administration;
• Intelligence gathering and analysis;
• Risk management; 
• Investigations related to narcotics smuggling and money laundering; 
• Assistance in defining specifications for procurement, bid evaluation, contract negotiation (including maintenance agreements), deployment and auditing results of X-Ray scanners; 
• Assistance in conducting commercial fraud investigations; 
• Assistance in establishing intellectual property rights enforcement regimes; 
• Assistance in obtaining maximum results from Pre-shipment and Destination Inspection, and strategies to progressively phase-out such regimes; 
• Design and implementation of post-clearance audit and Authorized Economic Operator regimes; 
• Design and implementation of binding Advance Tariff Classification and Origin Rulings Systems;
• Implementation of Dispute Settlement and Appeals Procedures related to Customs Offences.