Dukagjin has been working as an ICT Expert since 2005. In February 2013 has been awarded the degree of Master of Science in Software Engineering and Telecommunications from the University of Sheffield which has helped him to strengthen his technical and academic skills. Recently he got an EMBA with Merit in General Management at the University of Sheffield. He is committed to giving back his contribution to Kosovo's Digital Economy.

Right after graduation, as a University of Sheffield Scholarship recipient, he gave back his contribution to society by serving as a volunteer where he helped many Universities and Non-Governmental Organizations to automate their work processes. Moreover, right after graduation he started to work as Web Administrator at the University of “Haxhi Zeka” in Peja and after 2 years as a System Administrator responsible for e-Parliament at the Assembly of the Republic of Kosovo.

He worked as an ICT and Digital Marketing Consultant for more than 6 years for the largest European Union educational projects - YCS Kosovo: An EU funded project and implemented by British Council, and 2 years in network design projects for major telecom operators worldwide such as AT&T, MTS, Cox Communications, Time Warner Cable, and many others.

Apart from industry experience and academic background, he holds several IT professional certificates such as ISO/IEC 27001 Senior Lead Implementer for Information Security Management Systems (ISMS), Window Servers, and Search Engine Optimization. His other notable skills include IT Project Management, Google Workspace, Office 365, Microsoft SharePoint, and other Microsoft Solutions. He follows a customer-oriented approach, whilst continually adapting to customer needs and technological developments.

He is eager to empower society through the implementation of ICT solutions. His main vision is to aid in bridging the gap between academia and industry. He believes that only when this bridge is tightening, then we can reap the true potential of people and create a sustainable future for society!