Key skills and expertise

Bringing over 20 years of experience in banking, energy, and tourism industries, the expert possesses key skills in business operations, process improvement, customer needs assessment, and revenue growth. Career highlights include leading international and local projects, such as the Promoting Private Sector Project in Kosovo, which resulted in the creation of 850 jobs and €2 million in additional income. Responsibilities have included managing large teams, developing market strategies, and enhancing operational performance across multiple sectors and regions.

Project experience and donor exposure

With a background in collaborating with international donors, the expert has worked with organizations such as Swisscontact, financed by the Swiss Development Cooperation, and Tetratech, financed by USAID. Previously held roles such as Tourism Market Facilitator and District Operations Specialist focused on project implementation and market facilitation in the tourism and energy sectors. These projects were regional in scope, covering Kosovo, Albania, and Northern Macedonia.

Sectors and geographic focus

Worked across diverse projects involving key sectors such as energy, banking, tourism, and SME & private sector development. Background includes positions as Founder/Director, Regional Director, and Project Specialist, with responsibilities in business operations, market strategy development, and team leadership. The expert has interdisciplinary knowledge in tourism market facilitation and energy distribution, with a regional focus on Kosovo, Albania, and Northern Macedonia. Extensive geographic experience in these areas has provided deep familiarity with regional development issues, local governance, and cultural dynamics, contributing to initiatives that promote economic growth and sectoral development.

Languages and education

With a background in multilingual environments, the expert is fluent in Albanian, English, Macedonian, Serbo-Croatian, and Turkish. These language skills have been utilized in various professional contexts, including international projects and collaboration with multilingual teams across Kosovo, Albania, and Northern Macedonia. The expert holds a Bachelor's degree in Management with a concentration in Tourism and Hotel Management from the University of Pristina, located in Kosovo.