I am an IT leader with over 20 years of experience with a focus on customer service in IT

Experienced in on-site and remote management

Highly skilled in planning and logistics

I have mentored poor performers into top performers via coaching and setting examples

Highly skilled in working with the business users (customers) leadership to keep communication open

I believe in trying to attain the highest levels of customer satisfaction possible. This is sometimes difficult in IT, but it can be done with the right people.

My last team and I received Service Excellence awards from the lines of business we supported, which was unheard of in the organization prior.

I look forward to speaking with you regarding your open position and bringing enthusiasm to your organization.