Key skills and expertise

Bringing over 18 years of experience, the expert is proficient in HR, administration, and financial services. Key qualifications include management, customer care, written communication, cash management, and QuickBooks. Career highlights include increasing revenue collections by 60% and enhancing customer satisfaction by 75%. Previously held roles such as HR and Administration Team Lead involved overseeing HR strategies, policy implementation, and recruitment processes. Responsibilities have included managing accounts and ensuring compliance in finance and administration. The expert has successfully created policies for managing government contracts and was recognized as employee of the year in 2016.

Project experience and donor exposure

Sectors and geographic focus

With a background in HR and employment, administration, and financial services, the expert has worked across these sectors in Uganda. Responsibilities have included strategy implementation, policy review, recruitment, financial management, and compliance. The expert's work is country-specific to Uganda, demonstrating cross-cutting expertise in integrating HR strategies with administrative and financial operations to enhance organizational efficiency and effectiveness. Extensive professional experience in Uganda has provided a deep understanding of local governance and cultural dynamics, contributing to comprehensive regional expertise.

Languages and education

With a strong command of English, the expert has utilized this language extensively in professional settings in Uganda. Additionally, native proficiency in Luganda complements the expert's linguistic capabilities. While possessing beginner-level proficiency in German, there are no certifications or formal qualifications mentioned for these language skills. The expert holds a Bachelor's Degree in Human Resource Management from Makerere University in Uganda, completed between 2006 and 2009. Additionally, a Certificate in Project Planning and Management was obtained from Makerere University in September 2015. The academic curriculum included courses in accounting principles, management accounting, finance management, human resource, business ethics, psychology, research methods, proposal writing, project analysis, and project implementation.