Key skills and expertise

With two years of experience, the expert possesses strong planning, organization, and marketing skills. They have effectively built and maintained client relationships, enhanced customer satisfaction, and handled critical situations in organizations. Their roles have included service personnel, travel consultant, assistant business developer, and estate manager. The expert is proficient in using online reservation systems such as Amadeus and Galileo. Their professional expertise spans sectors like tourism, administration, and customer relations, demonstrating adaptability and a commitment to delivering high-quality service.

Project experience and donor exposure

Sectors and geographic focus

The expert has worked across sectors such as culture, environment and natural resource management, poverty reduction, youth, administration, and tourism. They have held roles including service personnel, travel consultant, assistant business developer, and estate manager. Their work has focused on customer relations, marketing, and organizational development within Kenya, demonstrating interdisciplinary knowledge in tourism management and community engagement.

The expert has primarily worked in Kenya, with experience in regions such as Eldoret and Nairobi. Their roles have involved engagement with local governance and community service initiatives, reflecting a strong understanding of regional development and cultural dynamics.

Languages and education

The expert is proficient in English and fluent in Swahili, with beginner-level proficiency in French. These language skills have been utilized in various professional settings across sectors such as tourism and customer relations.

The expert holds a Bachelor of Tourism Management from Moi University in Kenya, completed in 2023. Additionally, they obtained a Kenya Certificate of Secondary Education from Kiereni High School and a Kenya Certificate of Primary Education from Mumbuni Primary School.