I am an experienced professional, bilingual in German and French, with expertise in customer support and process optimization. I have acquired solid skills in project management, technical problem solving, and employee training on complex tools such as QMC-3. My analytical approach and communication skills allow me to effectively diagnose malfunctions, provide appropriate solutions, and contribute to the continuous improvement of services. With my experience in audits and quality management, I guarantee optimal customer satisfaction in dynamic and multicultural environments.