- Proficient and highly competent to carry out digital security related projects and tasks both as an individual contributor and management level - Digital Security Helpline Manager with 7 year+ experience leading and managing a cross-cultural and virtual team working in the intersection of human rights and technology. - IT professional with 20 years experience in Helpdesk, Escalation & Monitoring in an enterprise environment. Highly skilled and trained to lead, communicate and handle complex technical requests, incidences and problems in a diverse and multicultural working environment. Experienced in managing incident lifecycle for critical enterprise systems and network.