Hub Returns Coordinator

Oxfam is a global movement of people working together to end the injustice of poverty.

Are you willing to work in line with Oxfam’s values of accountability, empowerment, and inclusiveness?

Are you able to demonstrate high levels of performance and professionalism?

Do you have excellent verbal and written communication skills?

If the answer is yes, then we would like to hear from you

The Role

The role will involve being part of a management team leading and empowering a team of volunteers and trainees to review our returns & process refunds from our online orders to a high level of customer service.

Also includes managing systems within the e-commerce inventory storage areas and all aspects of our online selling operation. 

What we are looking for

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be / have:

• Work in line with Oxfam’s values of accountability, empowerment, and inclusiveness.
• Be an effective role model demonstrating high levels of performance and professionalism
• Motivate a team to reach and exceed targets
• Support individuals and teams to develop and grow
• Manage workload with minimum supervision
• Have good verbal and written communication skills
• Have good time management skills
• Have an awareness of Health and Safety issues
• Have basic IT Skills

We offer

This role will give you an opportunity to work with a group of passionate people fair pay and competitive benefits package.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you and the business.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply   

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. 

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role