Digital Collaboration Analyst - IPSA 9

2 positions.

Background 

Office/Unit/Project Description
UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s Atlas ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy 2019-2021 and enable the digital transformation of the organization, the Information and Technology management (ITM) office is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services and capacity building activities to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.

Within the Information and Technology Management (ITM) office is the Global Support and Capacity Building team, that has the basic mandate of providing a single point of contact to manage client support, service requests and incidents related to the organization’s corporate applications including Enterprise Resource Planning systems, Content Management systems (SharePoint and AEM/Adobe CQ5), Microsoft collaboration tools among others.

Under the supervision of the Digital Collaboration Specialist, the position focuses particularly on building capacity within the organization to enable people in UNDP to utilize digital technologies to support daily operations.

The Digital Collaboration Analyst will be engaged in supporting UNDP’s Digital Transformation pathway in using digital technologies to improve the quality, relevance and impact of UNDP´s work , while also improving the efficiency of UNDP’s operational systems and internal processes. This pathway involves developing automation tools, improved data usage, and greater efficiency.

The Digital Collaboration Analyst will assist in realizing UNDP’s digital strategy and contribute to the organization’s investment in automating process flows within the Global Support and Capacity Building unit and support their colleagues in utilizing digital technologies to support daily operations. The function of the Digital Collaboration Analyst is to be involved in the continuous growth and improvement of UNDP’s collaboration tools and platforms, through analysing, troubleshooting, building knowledge, supporting and empowering the expert and user communities across UNDP.

Institutional Arrangement
The Digital Collaboration Analyst will report to the Digital Collaboration Specialist.

Duties and Responsibilities

Scope of Work
The Digital Collaboration Analyst is responsible for:

1. Supporting the implementation of adoption and outreach on UNDP Digital Platforms

Supporting Knowledge management, digital capacity and literacy activities
Assisting with the maintenance of Intranet sites, online networks, and knowledge repositories
Administrative support to the reporting and monitoring of UNDP Digital Platforms Adoptions

2. Supporting the implementation of adoption and outreach on UNDP Digital Platforms:

Support implementation and update of the UNDP Digital Platforms Adoption strategy and work plan
Ensure users worldwide are supported in adopting user-productivity and collaboration tools in order to increase efficiency and productivity.
Administrative and logistical support within the Digital Collaboration Team, including initiatives such as webinars, launches, etc. for end-users, key users and champions across the different UNDP locations and functions
Contribute to the creation and editing of materials related to the UNDP Digital Platforms adoption activities

3. Supporting Knowledge management, digital capacity, and literacy activities:

Assist with the creation of knowledge assets
Administrative and logistical support to the Digital Collaboration Team to coordinate with subject matter experts in creating and maintaining knowledge assets
Contribute in the rollout and maintenance of the Knowledge Management lifecycle
Respond to knowledge related queries

4. Assisting with the maintenance of Intranet sites, online networks, and knowledge repositories:

Assist with the maintenance, update, and monitoring of the Knowledge Repositories (UNall Knowledge Base, Collaboration Toolbox Intranet site), including implementing latest trends/best practices
Assist with the updates and preparation of content for the internal Knowledge repositories ensuring consistency of the online materials
Maintain the content and digital presence in UNDP Digital Platforms Adoption networks/tools
Identify and collect documentation of best practices and lessons learned

5. Assisting with reporting and monitoring of UNDP Digital Platforms Adoption activities:

Extract and collect data of the Digital Platforms Adoption client surveys
Perform qualitative and quantitative analysis of collected data for reporting
Collaborate on the integration across tools and platforms through the knowledge and capacity building strategic planning

Competencies

Required skills and competencies

Experience to design and implement engagement and adoption campaigns on corporate tools and platforms is required;
Experience to deliver knowledge assets and guidance across digital corporate tools to internal stakeholders is required;
Experience in design and development of training and knowledge material is required;
Capacity to engage with stakeholders, internal communities and groups of experts to strengthen visibility and internal knowledge-sharing is required;
Strong communication and collaboration skills are required;
Knowledge of IT software packages for monitoring performance and reporting is required

Desired additional skills and competencies

Experience in Capacity Building & Adoption Strategies and campaigns will be an asset;
Experience in Community Management will be an asset;
Experience in support and coordination of project-based knowledge activities, and process alignment will be an asset.
UN work experience will be an asset

Required Language(s) (at working level)

• Fluency in English is required;
• Working knowledge of French and/or Spanish will be an asset.

Professional Certificates N/A

Required Skills and Experience

Min. Academic Education

Master’s Degree in Communication, Knowledge Management, Digital Learning, Community Management, or related discipline or bachelor’s degree with additional 2 years of experience

Min. years of relevant Work experience
Minimum 2 year of relevant work experience, at national or international level in communication, knowledge, training, community management or related activities.