Junior Non-Key Expert: Digital Competence Coach

JNKE Digital Competence Coach (4 experts) 

Time input: up to 6.5 working days per expert from June until November 2023 inclusive.

Overall Objective of Assignment: 

To deliver a hybrid diagnostic course on Digital Competence for CSOs so that up to 40 participants will be able to transfer to their organisations:

·       Strengthened capacity for managing digital solutions that support effective and efficient workflows and management practices within a CSO;

·       Strengthened capacity for using IT for enhanced communication and engagement with stakeholders;

·       Access to a community of local practitioners willing to contribute to peer-learning and support.

Target participants

CSO managers/staff/volunteers who directly have responsibility for IT issues within their organisation and who may describe themselves as Beginners-to-Medium Level Practitioners.  Participants need to demonstrate that they have a long-term role with a CSO, as the course is designed around building organisational capacity, rather than individual.  Additionally, participants need to commit to a process of continued peer-to-peer learning and support. 

Methodology/Delivery

A blended approach comprised of:

·       Expert-led diagnostic webinars/online workshops

·       Self-directed learning, supported by online materials, video tutorials etc, including courses offered by TechSoup

·       Face-to-face workshops/clinics, with coaching facilities and peer-learning.

       Structure of delivery:

1.      Opening webinar to explain course and methodology, and for introductions and assessment of needs/expectations.

2.      Opening of access to online materials, video tutorials etc, adapted from existing materials and supplemented with new materials as necessary.

3.      Diagnostic Webinar/Online Workshop 1: digital solutions that support effective and efficient workflows and management practices within a CSO.

4.      Diagnostic Webinar/Online Workshop 2: using IT for enhanced communication and engagement with stakeholders.

5.      Self-directed learning using online materials, video tutorials, TechSoup courses etc. During this period participants will work on a concrete action/programme/solution for their CSO.

6.      (Two-day) face-to-face workshop/peer-learning network events organised in 5 locations in order to avoid the need for international travel and to maintain relatively small group size per location.  The locations are proposed as Armenia, Azerbaijan Georgia, Moldova, and Ukraine.  At each location there will be at least one local expert to lead the event and provide coaching.  Where there are more than six participants, there will be two experts. Only participants who have participated in the two webinars and undertaken ‘home assignments’ will be invited to these events.

7.      Self-directed learning / completion of assignments, assisted by online coaching provided by the experts who delivered the face-to-face workshops.

8.      Closing webinar to highlight ‘lessons learned/good practices’ and next steps for peer-to-peer support, including a course evaluation.

9.      Digital materials, including recordings of webinars, edited and annotated and uploaded to the Project’s e-learning hub.

Tasks / Services:

The required activities/tasks and outputs to be achieved by the expert are as summarised below:

NKE Digital Competence Coach (4 experts) 

Tasks & Deliverables

·       Delivery of one of the 2-day face-to-face workshops

·       Provision of online coaching to up to 5 participants for a maximum ½ day each

Required profile for the Expert:

The expert should have the following educational background and professional experience:

Qualifications and skills:

·       Academic profile: at least a relevant bachelor’s degree.

·       Fluency in English is required.

·       Excellent oral and written communication skills are required.

General professional experience:

·       At least 5 years of working experience, out of which at least 3 years of experience working with or for civil society organisations or initiatives.

Specific professional experience:

·       The course leader should have at least 3 years’ experience in supporting CSOs and/or civic activists and/or small enterprises in strengthening their digital competence. 

·       In addition, there will be expertise on issues such as:

o    How to apply Agile and SCRUM principles to CSO work;

o    Team collaboration tools and their comparative advantages;

o    Digital safety for CSOs / cybersecurity threats and mitigation measures;  

o    Possibilities and limitations of different communication tools;

o    How to work with tech providers.

o    Other topics as identified during the diagnostic sessions. The 'diagnostic' approach implies that the coaching is based on individual needs, so some flexibility is needed. 

·       The expert for needs assessments and course communication will have at least 3 years’ experience in assessing digital competence and similar of CSOs and organising activities to support capacity building;

·       The expert should have at least 3 experiences of training delivery and/or as key speaker at a seminar/conference;

·       The expert should have at least 3 experiences of delivering webinars.