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UNOPS Myanmar

ICT Senior Assistant

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Last update: May 16, 2023 Last update: May 16, 2023

Details

Deadline: Jun 5, 2023 Deadline for applications has passed
Location: Myanmar
Organization:UNOPS Myanmar
Job type:Permanent position
Languages:
English
 English
Work experience:Min 5 years
Date posted: May 16, 2023

Attachments

Description


1. Functional Responsibilities

      a. ICT Management
  • Assist the ICT officer to develop/implement ICT Plan.
  • Supervise hardware maintenance provided by vendors.         
      b. Network and Server Administration
  • Administration and maintenance of MS Windows Server 2008/2012 Server.
  • Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc          
  • Maintenance of workstations, printer/copiers and ICT equipment.
  • Management and administration of UNOPS data backup system.
  • Maintenance of Cisco and Dell WAN/LAN equipment.
  • Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
  • Administration and maintenance PABX system.
  • Maintenance of Video and Audio conferencing equipment and ICT equipment.
      c. User Support
  • Install the workstation and require ICT facilities for users.
  • Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
  • Support desktop operating system, standard Windows software, and various UNOPS customized systems.
  • Support G Suite Applications and related issues
  • Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
  • Propose tools and methods for improving the desktop working environment
  • Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
  • Assist the ICT team on finding out solutions for the ICT related issues.
      d. Administration

  • Maintenance of an up-to-date inventory of software and hardware.
  • Maintenance of a library of ICT related reference materials.
  • Maintenance of the inventory and stock of supplies and spare parts.
  • Provide management escalation and client notification of technology issues, as needed.
  • Perform other related duties as required.
     e. Report
  • Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.
  • Informed the ICT Senior officer about frequent issues.
  • Report to ICT Senior officer immediately whenever there are errors on critical network equipment.
2. Monitoring and Progress Control
  • The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.
3. Final Product
  • Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.


Impact of Results

Monitoring & Process Controls

  • Implementation of Security policies
  • Effective security measurement
  • Facilitation of security knowledge sharing

a. Education
  • High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset
b. Experience
  • 5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively
  • Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements

  • Full working knowledge in written and oral English and fluency in Myanmar language required.
  • Knowledge of another official UNOPS language is an asset.
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