ICT Senior Assistant

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Last update: May 16, 2023 Last update: May 16, 2023

Deadline: Jun 5, 2023 Deadline for applications has passed

Location: Myanmar

Sectors:

Job type:Permanent position

Languages:

English

Work experience:Min 5 years

Date posted: May 16, 2023

UNOPS Jobs _ Vacancy - ICT Senior Assistant.pdf

May 16, 2023

1. Functional Responsibilities

a. ICT Management

b. Network and Server Administration

Administration and maintenance of MS Windows Server 2008/2012 Server.
Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
Maintenance of workstations, printer/copiers and ICT equipment.
Management and administration of UNOPS data backup system.
Maintenance of Cisco and Dell WAN/LAN equipment.
Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
Administration and maintenance PABX system.
Maintenance of Video and Audio conferencing equipment and ICT equipment.

c. User Support

Install the workstation and require ICT facilities for users.
Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
Support desktop operating system, standard Windows software, and various UNOPS customized systems.
Support G Suite Applications and related issues
Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
Propose tools and methods for improving the desktop working environment
Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
Assist the ICT team on finding out solutions for the ICT related issues.

d. Administration

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts.
Provide management escalation and client notification of technology issues, as needed.
Perform other related duties as required.

e. Report

Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.
Informed the ICT Senior officer about frequent issues.
Report to ICT Senior officer immediately whenever there are errors on critical network equipment.

2. Monitoring and Progress Control

The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.

3. Final Product

Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.

Impact of Results

Monitoring & Process Controls

a. Education

High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset

b. Experience

5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively
Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements