IT Support Associate

Re-Advertisement - Through a collaboration with GOPA Middle East, the SRTF seeks to hire motivated, self-driven individuals to fulfil leading roles of IT Support Associates (m/f/d).

 

Hardware:

• Design and develop small, needed software solutions based on requirements. 
• Create and update user guides and knowledge base articles. 
  

• University Degree in IT Technology.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Ability to understand and readiness to work in a multicultural environment.
• Good written and verbal communication and facilitation skills, even under time pressure.
• Capacity to establish priorities, address IT issues and needs of staff, and take a leading role in problem-solving when the situation demands.
• Demonstrate trust and confidence in teamwork.
• Professional knowledge and capacity to manage IT-related documentation with accurate standards and quality.
• Proficiency in English, Turkish, and Arabic languages.

Additional qualifications shall be positively evaluated if available:

• Experience working in Syria and/or neighboring countries or good knowledge of Syrian affairs.  
• Knowledge and experience in working environments of emergency response actors and donors and participation in multi-discipline project teams shall be positively evaluated.  

Work experience:

• Two to three years of experience and a proven track record in IT Technology support;
• Accepted knowledge of Windows Server 2019 Active Directory;
• Good Knowledge in one of the programming languages and databases;
• Accepted knowledge of Firewalling (FortiGate) and switching (HP);
• Accepted understanding of VPNs and their configurations;
• Accepted knowledge of VOIP systems;
• Accepted working knowledge of TCP/IP in an Ethernet Local/Wide Area Network environment.
• Proficiency with Microsoft Office 365 and further IT programs necessary for the execution of the tasks.

Personal characteristics:

• Self-motivated, results-oriented, timely, effective, and team worker;
• Good communication skills and a keen sense of ethics and integrity;
• Able to initiate problem-solving tasks; 

3. Reporting/Supervision and Guidance 
The incumbent shall work under direct supervision and report to the IT Section Head. 

 

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender, religion, age, ethnic origin, disability, or any other protected group in the locations where we work.

Ethics. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and GOPA/ SRTF Project policies, procedures, values all the time and in all in-country venues.

GOPA/ SRTF Project has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOPA/ SRTF Project at the same grade level and with similar job descriptions, experience, and educational requirements.

This Job Description only serves as a guide for the position available. GOPA/ SRTF Project reserves the right to amend this document.