Learning and Knowledge Management Officer

FH Heartbeat
At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat values, Mindsets and Behaviours and Culture statement”, which explains who we are and how we work as an organization. As a team, we work together to see that “those we serve have the agency and resources necessary to be resilient and flourish”
Job Summary
The Learning and Knowledge Management Officer will be responsible for assessing and strengthening knowledge management across the various projects in Food for the Hungry. His/her work will inform implementation strategy, decision-making and improve information flow and use across the teams. The person will prioritize intentional learning from a variety of sources ranging from project monitoring and implementation data, evaluation reports, contextual analysis, community feedback, research studies, and pilots – and use this information to adapt on the basis of learnings.
Principal Responsibilities
Key Result #1 Learning agenda
1. Identify the types of information or learning needed across interventions and program pilot to test the effectiveness of the program strategy and inform programming decisions.
2. Collaborate with the program staff to develop a learning and knowledge management strategy for pilot project and other interventions in Area Programs.
3. Map the program’s data sources and information flows and routinely assess whether the right program information reaches the right staff at the right times, proposing improvements and facilitate changes where appropriate
4. Facilitate regular discussions with staff who lead data collection and analysis efforts (e.g., M&E staff and program staff,) to identify emergent trends and implications for program design and quality.
5. Initiate and facilitate discussions and scenario planning with the program team to bring together emergent project learning from different sources and to facilitate critical thinking about how the program should (or should not) adapt its strategy based on this learning.
6. Manage and optimize existing reflection and learning routines in the APs.
Key Result #2 Knowledge Management
1. Maintain a carefully organized, quality controlled and regularly updated repository of programmatic learning that can be readily accessed by program staff and partners.
2. Track and synthesize trends and lessons across quarters/years and elevate these in annual planning and adaptation sessions.
3. Document adaptations made to the program strategy and the rationale for decisions taken.
4. Working alongside M&E and program teams to spearhead the development and dissemination of knowledge products for internal and external audiences where necessary.
QUALIFICATIONS
Vibrant personal relationship with Jesus Christ and commitment to serving the poor in line with FH Christian foundation and beliefs
Excellent (written/oral) communication and interpersonal skills with a strong service-orientation and ability to effectively communicate with various audiences
Strong facilitation, organizational, and problem-solving skills
Proven ability to critically analyse diverse information and make sound inferences
Proficiency in MS Office and familiarity with web-based systems such as Google Drive. Experience with ODK and/or PowerBI a plus
EDUCATION AND EXPERIENCE
Bachelor’s degree in data science, social or behavioural sciences or related, or equivalent work experience.
At least 3 years of experience in a role with significant learning, knowledge management and/or data analysis, interpretation and usage responsibilities Experience working with NGOs, a plus ·.
LANGUAGE SKILLS
Proficiency in spoken and written English and Kiswahili
Safeguarding Policy
FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented.
FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.