Netcompany-Intrasoft (previously known as INTRASOFT International) (Belgium)

SQL Application Support Specialist

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Last update: Jun 25, 2024 Last update: Jun 25, 2024

Details

Deadline: Jun 28, 2024 Deadline for applications has passed
Location: Belgium
Job type:Contract, 12 months +
Languages:
English English
Work experience:Min 3 years
Date posted: Jun 24, 2024

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Description

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Job Description

Are you ready for a sneak-peek in the day of a SQL Application Support Specialist in Netcompany-Intrasoft?
As a SQL Application Support Specialist you will:

  • Receive and log requests/ incidents & questions from users; provide technical support, investigate problems, and determine appropriate actions. 
  • Provide technical support to back-office users encountering issues with applications, databases, and related systems.
  •  Perform root cause analysis (RCA) to identify underlying issues and recommend appropriate solutions or workarounds.
  • Collaborate with development teams, system administrators, and other stakeholders to resolve technical issues and implement corrective actions.
  • Keep end-users informed on request status and progress. 
  • Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
  • Analyse, report, and follow up of bugs. 
  • Testing activities (release and bugs).
  • Ensure the follow-up of incidents and issue tickets for resolution by the IT team.
  • Keep any user manuals, FAQs, wikis, and information dashboards up to date by documenting all relevant information.

Qualifications

What would make you a fit for the role:

  • Deep understanding of SQL(min 3 years of experience).
  • Understand complex database.
  • Good knowledge of PL/SQL.
  • Very good oral and written communication skills in English.
  • Strong analytical, problem solving and learning skills.
  • Experienced user of web-based tools.
  • Able to work in an international and multicultural environment.
  • Knowledge of/or experience in ITIL environment (incident management, problem management).
  • Experience with ticketing systems.

Additional information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Hybrid working model
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English here

All applications will be treated as strictly confidential.