IT Support Officer

KEY INFORMATION
Job Title: IT Support Officer - for Indonesian nationals ONLY
Sector: Head of Operations and Grants
Position Type : Full time
Duration/Level of Effort : Long term
Position Location : Jakarta, Indonesia

SUMMARY OF THE PROJECT
The DFAT-funded Knowledge Partnership Program (KPP) also referred to as KONEKSI is Australia’s flagship program in the Indonesia knowledge and innovation sector. KONEKSI’s goal is to achieve an enduring relationship between Indonesia and Australia that advances mutual interest and supports Indonesia’s inclusive and sustainable development. The purpose of the program is to increase the use of knowledge-based solutions for inclusive and sustainable policies and technologies. This purpose positions KONEKSI as a vehicle to produce knowledge on complex socio-economic problems, where effective solutions are often beyond a unique sector or category of stakeholders. Knowledge produced through KONEKSI will feed into current GoA-supported initiatives in Indonesia and/or will reflect new emerging agendas/priorities that become relevant for the bilateral cooperation in the years to come. It will support both the knowledge to policy cycle (K2P) and the knowledge to innovation cycle (K2I), in a complementary and synergistic way. KONEKSI will focus on the following two End of Investment Outcomes (EOIOs):
 

• Australian and Indonesian organisations have increased collaboration and mutual understanding through knowledge partnerships; and
• Innovative solutions for inclusive and sustainable policies and technologies are generated by knowledge partnerships.

 
SUMMARY OF THE POSITION
The IT Support Officer will be responsible to ensure the functioning of IT systems and office equipment located in the KONEKSI project office and will support IT needs of KONEKSI staff and visiting consultants.    
KEY RESPONSIBILITIES
Under the overall direction of the Head of Operations and Grants Management, the IT Office Support will be responsible to: 

• Consolidate key descriptive information on IT Infrastructure requirement for KONEKSI.
• Provide IT Help Desk support to KONEKSI program team in setting up software, hardware and access to KONEKSI Sharepoint.
• Support the MELISO in managing the MIS.
• Support technical input in the management of website working with KONEKSI Communication Manager.
• Together with the Procurement Coordinator to manage the IT asset register.
• Manage and maintain computer networks, including servers, switches, routers, and other network devices.
• Monitor system and network performance to ensure smooth operations and prevent disruptions.
• Protects the network from security threats such as viruses, malware, and hacking attempts.
• Ensure that the software and operating system are kept up to date with the latest security patches and updates.
• Optimize system performance to ensure operational efficiency and effectiveness, including the audio system set-up in all meeting rooms to ensure that the hybrid meeting will be smooth with no disruption .
• Regularly update information on IT section in the Operational Manual.

 
JOB REQUIREMENTS
Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

Experience:

• Proven experience as an IT Support Officer, IT Help Desk Technician, or similar role.
• Experience 5 years with IT support in a corporate environment is preferred.

 
Technical Skills:

• Strong knowledge of computer systems, mobile devices, and other tech products.
• Proficiency in operating systems like Windows, macOS, Linux, etc.
• Familiarity with remote desktop applications and help desk software.
• Understanding of cybersecurity principles and data protection.

 
Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both written and verbal.
• Ability to explain technical issues in simple terms to non-technical users.
• Good organizational skills and the ability to manage multiple tasks simultaneously.

 
Other Requirements:

• Ability to work independently and as part of a team.
• Flexibility to work in shifts and handle on-call duties.
• Physical ability to handle hardware installations and repairs.
• Up-to-date knowledge of the latest IT and software trends.

 
Language Proficiency:

• Ability to communicate effectively in Indonesian and English 

APPLICATION PROCESS
Applications should be sent to KONEKSI by email to: hrd@koneksi-kpp.id, by 12 July 2024 COB (05.00 PM, Western Indonesia Time)

• Please write “KONEKSI–IT Support Officer–( Name )” in the email subject line.
• Women, people with disabilities, and people from diverse backgrounds are encouraged to apply.
• Please be mindful that this vacancy is for Indonesian nationals. 

 
Cowater International is an equal opportunity employer, basing employment on merit and qualifications as they relate to professional experience and position expectations. Cowater does not discriminate against any employee or applicant on the basis of race, religion, sex, gender identity, disability, age, or any other basis protected by law.
We thank all applicants, however only those shortlisted will be contacted.

ABOUT US
Founded in 1985, Cowater International is a leading global development consulting company. Headquartered in Ottawa and with corporate hubs in Auckland, Berlin, Brussels, Helsinki, London, Madrid, Manila, Nairobi, Singapore and Stockholm, Cowater International has successfully delivered a portfolio of over 2500 projects and assignments in more than 95 countries. We work with governments, private sector actors and communities implementing projects that support socio-economic development, institutional strengthening, environmental improvements and advance equal opportunities for all. We are a diverse and experienced team committed to building a better tomorrow for the people we serve. Our adaptive approach to management has led to our yearly award-winning work and recognition as one of Canada’s Best Managed Companies since 2017.

We thank you for your interest in building a better tomorrow.