Training, Knowledge, and Change Management Specialist

Dutystation: Tirana, Albania

Functional responsibilities

Change Management:

1. Change Strategy:

• Develop and implement change management plans to support organizational initiatives and projects.
• Identify potential risks and resistance to change, and develop mitigation strategies.

2. Communication and Engagement:

• Communicate change initiatives clearly and effectively to all stakeholders.
• Engage with employees to foster acceptance and support for change initiatives.
• Establishing solid working relationship with the project board and other key stakeholders
• Managing project communications and ensure stakeholders are aware of project activities, progress, exceptions
• Advising the PM and Project Board on issues that may impact the achievement of the outcomes

3. Monitoring and Evaluation:

• Support the PM in the preparation and managing of the Monitoring and Evaluation Plan
• Track and report on the progress and impact of change management activities.
• Adjust strategies as necessary based on feedback and outcomes.

Training Management:

1. Training Needs Analysis:

• Conduct assessments to identify training
• Develop and implement comprehensive training plans to address identified gaps.

2. Curriculum Development:

• Design, develop, and update training materials, ensuring relevance and effectiveness.
• Collaborate with subject matter experts to create specialized training modules.
• Managing and reviewing product quality and ensure products are accepted

3. Training Delivery:

• Coordinate and deliver training sessions, workshops, and seminars.
• Evaluate the effectiveness of training programs through feedback and performance metrics.

Knowledge Management:
1. Strategy Implementation:

• Develop and implement a knowledge management strategy to capture, store, and disseminate knowledge.
• Promote a culture of continuous learning and knowledge sharing within the organization.

2. Knowledge Platforms:

• Maintain and enhance knowledge management systems, including databases, intranet, and other digital platforms.
• Ensure the accessibility and usability of knowledge resources.

3. Content Management:

• Produce and manage knowledge products such as case studies, best practices, and lessons learned.
• Facilitate knowledge exchange at various levels of the organization.

Education/Experience/Language requirements

Education

• Advanced university degree (Master’s or equivalent) preferably in Education, Human Resources, Organizational Development, or a related field.
• A first-level university degree with additional experience may be accepted.

Experience

Required:

• Minimum of five years of relevant experience in training, knowledge management, and change management, preferably within the UN system or an international organization.

Desirable:

• Proven ability to design and deliver effective training programs.
• Working with public institutions
• At least 2 years of proven experience in managing change initiatives and mitigating resistance.

Language Skills

• Excellent command of English.
• Knowledge of another UN language is an asset.
• Albanian desirable.