Training Implementation Associate

Within the Capacity Development & Implementation Bureau (CDI), the Global Aviation Training (GAT) Section, is responsible for the planning, management and coordination of all ICAO aviation training activities ensuring the efficient, effective and harmonized implementation of the ICAO Training Policy and response to training needs of Member States, international and regional organizations, aviation industry and other partners. GAT is the ICAO focal point of contact for all training and associated activities. It comprises three units: Training Operations (TOP), Training Assessments and Consultancy (TAC) and Training Design and Development (TDD).

The incumbent will report to the Head of Training Operations, who will be responsible for assigning tasks, deciding priorities, providing instructions on special tasks, and evaluating results. The incumbent also consults with other Global Aviation Training (GAT) Section officers, who may also adjust day-to-day activities. S/he is expected to demonstrate initiative and autonomy for contingency management and to determine her/his own priorities based on the work in progress when faced with various conflicting requirements. S/he ensures the coordination of training processes and provides regular progress reports on her/his training activities during operations coordination meetings.

Coordinates the annual training implementation plan in assigned ICAO Regions, achieving results such as:

• Manage training requests emanating from the assigned region and/or assigned Regional Offices, the States and/or the TRAINAIR PLUS Programme (TPP) Members in those regions. 
• Interact with TRAINAIR PLUS Members, other training organizations, or Member States in the assigned ICAO Region to collaborate in identifying training needs and proposing training solutions that meet those needs.
• Coordinate training activities in the assigned Region and promote corresponding marketing strategies. 
• Participate in the Civil Aviation Training Centres (CATAs) regional meetings organized by the assigned Regional Offices and report developments on the TPP network and training activities. 
• Report to the GAT/TOP supervisor on the training activities in the assigned Region. 
• Generate invoices for the course deliveries in coordination with GAT’s finance focal point and communicate with Member States, Training Centres, and participants to ensure the timely collection of outstanding invoices.
• Coordinate the invoicing and payment of training activities under CDI projects.
• Support and assist activities related to the design, validation and translation of courses according to regional needs, including liaison with Subject-Matter Experts (SMEs) and an interoffice memorandum (when applicable).
• Coordinate the provision of services with supplier(s) for training delivery (i.e. logistics preparation), ensuring procurement rules and procedures are respected.
• Ensure payments of suppliers are processed in a timely manner.
• Process recruitment of technical experts (i.e. instructors, validators etc.) through appropriate channels. 

Establishes, enhances and maintains relationships with existing customers in the region, achieving results such as:

• Implement training activities with aviation organizations, civil aviation authorities and academic institutions. 
• Develop detailed customer-service plans to retain and promote business relationship with existing GAT stakeholders.
• Promptly respond to customers’ queries and provide guidance when required.
• Prepare and manage customer satisfaction surveys and provide reports to GAT Management.
• Support Business Case development with ICAO technical bureaus and related Stakeholders.
• Prepare a framework of collaboration, working arrangements, MoUs, Training Services Agreements, and partnership agreements between GAT and ICAO stakeholders on training-related matters.
• Support the preparation of training proposals, including course budgets, and follow up with customers to ensure timely approval of proposals. 
• Support in drafting Training Service Agreements (TSA), working arrangements, and supporting project documents tailored to the requesting entity's training needs. 
• Maintain excellent relationships with existing customers and enhance effective communication.

Identifies and solicits new customers for GAT products and services, achieving results such as:

• Identify continuously, potential new customers for GAT products and services through market analysis, targeted web research and other media channels.
• Identify, develop, and implement promotional tools that target current and potential new customers.
• Plan and oversee new marketing initiatives, including PowerPoint presentations and sales displays. 
• Review the opportunity to integrate existing training products through partnerships, including the method for determining revenue and the implications for ICAO intellectual property.
• Assess the value of the ICAO brand on a specific training market(s).
• Prepare presentations and documents regarding the training marketing, product descriptions, and product roadmap.

Contributes to the implementation of the communication and promotion plans for GAT products and services, achieving results such as:

• Support the implementation of communication and promotion plans and the marketing of GAT products and services.
• Develop regional sales goals and ensure training delivery KPIs are met. 
• Conduct comparative research and analysis on marketing strategies for GAT products and services.
• Identify opportunities for new GAT products and services, including corporate partnerships, new electronic tools, and training initiatives.
• Conduct coordination activities to meet evolving needs to exceed customers’ expectations. 
• Assist in the design and development of project master plans and strategies for GAT within the framework of TPP’s objectives.

Initiates enhancements to the TRAINAIR PLUS Electronic Management System (TPeMS), the Learning Management System (LMS), and other automated training applications, achieving results such as: 

• Identifies enhancements to the TPeMS and LMS. 
• Recommend and oversee the implementation of new features to be incorporated in the TPeMS and LMS to improve the user experience. 
• Guide TRAINAIR PLUS Members with regard to course‐hosting requests to be undertaken through the TPeMS. 
• Provide support to TPP members on navigating the TPeMS and using its features (course applications, certificate generation process, instructor selection, etc.) and the LMS. 
• Provide input to the TRAINAIR PLUS Programme Coordinator on improving course‐hosting and delivery features in the TPeMS. 
• Implement training activities using available automated training applications and systems to improve customer services and external and internal coordination.

• Performs other related duties as assigned.

Essential

A Diploma of College Studies (DEC) or equivalent level of education. 

Desirable

A first level university degree in administration, social sciences, or related area. Additional training or certification in office management, public and business administration field, or related areas.

Essential

• At least six years of experience in training implementation work.
• Experience in the management of training activities using web-based systems.

Desirable

• Experience in administrative work in aviation, including ICAO, an international organization or a government.

Essential 

 Fluent reading, writing, and speaking abilities in English.

Desirable 

A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Professionalism: The ability to keep detailed and accurate records and take required follow-up actions. Ability to research a complex subject thoroughly and develop a clear and logical presentation of ideas and arguments. Knowledge of latest multimedia software, including MS office, web-based applications, and Learning Management System (LMS) platforms. General knowledge of instructional systems design. General knowledge of ICAO functions and the ICAO Civil Aviation Training Policy. Strong Knowledge of administrative procedures, as well as office automation applications and maintenance of records; strong computer skills and extensive knowledge of MS Office. General knowledge of ICAO structure, correspondence, filing and meeting procedures. General knowledge of ICAO General Secretariat Instructions (GSI), Automation Procedures and Instructions (API), and Secretariat Standards and Procedures. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Please note that this is a locally-recruited position and restricted to Canadian Citizens, Permanent Residents of Canada and applicants with a work permit.

It should be noted that this post is to be filled on a fixed-term basis for a period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions. 

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission  (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.