IT Officer

**VACANCY ONLY OPEN TO THAI NATIONALS BASED IN THAILAND***

KEY INFORMATION
Job Title: IT Officer 
Sector: Facility Management 
Position Type: Full-time/Part-time  
Duration/Level of Effort: Long-term 
Position Location: Bangkok, Thailand  
SUMMARY OF THE PROJECT
The Southeast Asia Gender-based Violence (GBV) Prevention Platform is an AUD$20 million Australian Government investment over five years (2024-2029) to strengthen GBV prevention in Southeast Asia. The Platform will establish a regionally led Secretariat to enhance primary prevention efforts, adapt global evidence, and support innovative approaches to address GBV. The regional Secretariat is supported by an Incubator (managed by Cowater International Inc consortium).  
SUMMARY OF THE POSITION
Reporting to the Operations Director, the IT Officer will oversee the effective establishment of IT systems and procedures to support the efficient operations of the Platform. 
KEY RESPONSIBILITIES
Hardware and Software Management 

• Install, configure, and maintain hardware and software systems of laptops, program server, printers, peripherals etc. in accordance with the IT infrastructure standards in SPRING Program Operations Manual. 
• Perform routine inspection and maintenance of IT equipment, ensuring anti-virus, operating systems, firewall and others are regularly updated. 
• Act as point of liaison with the IT department of Cowater International headquarters on matters pertaining to IT compliance, as well as maintenance and troubleshooting of Microsoft 365 applications (SharePoint, Outlook, etc.). 
• Setup and manage tThe platform SharePoint architecture on a day-to-day basis. 
• Liaise with vendors and service providers (IT equipment, software, internet) on claims on warranty and other necessary repairs or upgrade, as needed. 
• Monitor renewal of software licenses. 
• Manage and optimize network performance, reliability and availability. 
• Perform regular data management backup and recovery procedures. 

Technical Support 

• Offer day-to-day technical support to program personnel (in person or remotely). 
• Establish an IT helpdesk system and manage technical support requests in an efficient and timely manner. 
• Maintain a log of incidents and technical support actions.  
• Ensure data security of laptops and servers is at all times maintained in accordance with the standards in the Program Operations Manual. 
• Conduct IT orientation or training sessions for program personnel on best IT practices. 

Other Operational Support 

• Contribute to establishment and documentation of processes and procedures related to IT system management during the development of the SPRING Program Operations Manual and ensure their compliance with Cowater IT standards, policies, and guidelines. 
• Investigate and make recommendations on options for value for money solutions available to improve efficiency and security of all applications, systems and requirements of the IT set up. 
• Assist with the maintenance of the Platform website and act as webmaster of the site, in close coordination with the communications team and / or vendor as required. 
• Assist with the setup and maintenance of the Platform MIS in close coordination with program team, particularly MERL team, and with the MIS development vendor. 
• Coordinate with the Procurement officer in the maintenance of the IT asset register and vendor list 
• Perform any other duties assigned by the Operations Director. 

 
JOB REQUIREMENTS
Education:

• A bachelor's degree in IT, computer science or other relevant fields. 

Minimum Experience:

• 5 years’ experience in a similar role. 
• Experience with donor-funded projects would be an advantage. 
• Experience in setting up and managing SharePoint. 

Essential Skills:

• Strong troubleshooting skills in networking, Microsoft applications, and operating systems. 
• Experience with hardware deployment/repair and Microsoft Server administration. 
• Demonstrated knowledge of networking protocols. 
• Demonstrated knowledge of MIS management. 
• Ability to analyze, plan and develop appropriate and timely responses to complex situations and highly developed problem-solving skills. 
• Good communication skills, including proficiency in written and oral English
• Promoting Gender Equality, Disability, and Social Inclusion (GEDSI) is a key focus of the Platform. Applicants with knowledge or experience in GEDSI issues will be highly regarded by the selection panel. 

Language Proficiency:

• English

Employment Conditions:

• Open to Thai National Only

 
APPLICATION PROCESS
Interested candidates from Thailand are encouraged to apply by 4 December 2024. This is an ongoing recruitment, and candidates will be reviewed before and leading up to the deadline. 
To apply, please submit the following in a single email to collaborate@prevention-platform.org:  

• Cover letter outlining your interest in the role and the Platform  
• Updated CV  
• Contact details for at least two (2) references  

Equal Opportunity:  
Women and individuals with disabilities are encouraged to apply. Cowater International is an equal opportunity employer. We are committed to hiring based on merit and qualifications. Cowater does not discriminate against any employee or applicant on the basis of race, religion, sex, gender identity, disability, age, or any other basis protected by law.  
For More Information:  

• For further details or to apply, please contact collaborate@prevention-platform.org or visit prevention-platform.org.  

Join us in driving impactful GBV prevention efforts in Southeast Asia!  
ABOUT US
Founded in 1985, Cowater International is a leading global development consulting company. Headquartered in Ottawa and with corporate hubs in Auckland, Berlin, Brussels, Helsinki, London, Madrid, Manila, Nairobi, Singapore and Stockholm, Cowater International has successfully delivered a portfolio of over 2500 projects and assignments in more than 95 countries. We work with governments, private sector actors and communities implementing projects that support socio-economic development, institutional strengthening, environmental improvements and advance equal opportunities for all. We are a diverse and experienced team committed to building a better tomorrow for the people we serve. Our adaptive approach to management has led to our yearly award-winning work and recognition as one of Canada’s Best Managed Companies since 2017.
We thank you for your interest in building a better tomorrow.