ICT Project Support / Billing

CTG Overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of Position

The ICT Project Support will be working under the direct supervision of the Supervisor of the Telephone Billing Unit in the Republic of South Sudan.

Role Objectives

The contracted personnel will be required to provide support & assist in the overall telephone, mobile, satellite phone & PIN code services in the Mission. Additionally, s / he will also assist & support all other Field Office locations throughout the mission area whenever required. Key responsibilities include but are not limited to:

• Process invoices for services provided to the mission. This includes invoice charges verification, document certification as well as following up payment with the finance section.
• Assist in the recovery of telephony & mobile call charges from staff for non mission related business & private use.
• Track, report on all pending & processed invoice transactions.
• Act as the Field Technology Section’s (FTS''s) focal point in coordinating with the finance section, specifically with regards to the telephone call charges to be recovered from staff members, with the commitment in the timely processing of payments to vendors & service providers.
• Coordinate with service provider support personnel regarding service activation, response to service outages, reconfiguration & commissioning of services.
• Ensure that personnel from UN agencies, funds, programs, as well as our clients staff members provided by the mission with these services comply with standing instructions & procedures in the use of ICT resources as per ST / SGB / 2004 / 15, use of Information & Communication Technology (ICT) resources & data.
• Prepare business related memoranda & facsimile correspondence in response to queries from telephone service providers, internet providers & staff members.
• Maintain a comprehensive filing system of invoices, billing statements & correspondence for all telephone services, including issue & return vouchers for mobile & satellite SIM cards.
• Process call detail records from service providers.
• Maintain an accurate filing system of the records in the unit.
• Track mobile phones, Thuraya & BGAN portable satellite phones & their corresponding end users.
• Provide FTS management with regular monthly reports as required.
• Assist with the archiving of records.
• Provide product specific training whenever required.
• Be on call & provide 24 x 7 provide support to logistical issues or problems when required.
• Perform any other duties & tasks as assigned by supervisors.

Project Reporting

This role will be working under the direct supervision of the Supervisor of the Telephone Billing Unit.

Key Competencies

• Degree or diploma in business administration, accounting or other related field.
• Must have at least 5 years of working experience in administration & billing processes.
• Any telephone billing system knowledge & experience are desirable.
• Knowledge on CRM (iNeed), Field Support Suite & other enterprise applications are desirable.
• Computer literate with proficiency in MS Office Suite & others.
• Must have a national driver’s license & be able to drive a light motor vehicle with manual transmission.
• Must be fluent in English, both written & oral.
• Excellent client orientation skills with attention to details.
• Strong communication & organizational skills.
• Detail oriented planning, high degree of accuracy & safety.
• Works collaboratively with & supports colleagues / clients to achieve common goals.

Team Management

• This role has no team management responsibility.

Further Information

• Qualified female candidates are encouraged to apply for this role.