App Development & Operations Lead

Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations and activists in more than 90 countries? To change the systems behind it, once and for all!

Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless of religion, ethnicity, sex, disability, sexual orientation and gender identity. A world where everyone feels safe; where income gaps are shrinking instead of growing, where climate change is tackled firmly. 

Equality is the common thread in our work, both internally and externally. We recognize that our team of colleagues can become even more diverse, and that only with a diverse team can we gain a broad perspective on the world. Therefore, we want to encourage everyone who is interested to apply. Our aim is to create an environment where colleagues feel welcome and diversity is embraced and celebrated.

Our aim is to build a team that offers a rich variety of perspectives, enabling us to achieve an inclusive and inspiring work environment.

Apply and become part of Oxfam Novib!

Job description and purpose of the role
The ICT Unit at Oxfam Novib is essential in ensuring secure access to information, enabling digital collaboration, and providing guidance on digital transformation across the organization. As we undergo a major transformation toward a modern Digital Landscape environment, the App Development & Operations Lead will be crucial in supporting this shift. This role will help guide the operational professionalization of our IT application services to better support Oxfam Novib’s evolving digital landscape.
In this position, you will be a key player in the ongoing improvement of our application services, working alongside IT leadership and cross-functional teams within our offices in The Hague and across our country offices worldwide. You will play a central role in enhancing our application landscape to ensure Oxfam Novib’s operations are future-ready.

Tasks

• Leadership & Team Management: Lead the Application Development & Operations team (5 FTEs), overseeing daily operations, sprint priorities, and performance reviews with the unit manager. Drive a collaborative team culture and assist in recruitment efforts.
• Stakeholder & Vendor Management: Act as a bridge between business units, end users, and the ICT department to ensure that business needs are effectively met. Identify trends, opportunities, and areas for improvement, and work proactively to address these to add strategic value. Manage vendor relationships, ensuring adherence to Service Level Agreements (SLAs), and drive supplier performance evaluations to ensure continuous improvement.
• Application Landscape & Service Optimization: Spearhead efforts to enhance and optimize the application landscape through continuous improvement of Oxfam Novib’s application landscape through process optimization, innovation, and automation. This includes maintaining and optimizing critical applications such as SAP, SuccessFactors, Salesforce, and Adobe Forms, ensuring optimal performance through regular updates, maintenance, and health checks.
• Change Management & Development: Collaborate with relevant decision-makers to manage changes to business applications, ensuring they evolve in line with organizational shifts. Develop and maintain functional roadmaps, ensuring the alignment of business application managers and the Business Intelligence team.
• DevOps Expertise: Take a hands-on role as a DevOps specialist, driving the improvement of applications, services, and business processes. This includes designing, testing, and maintaining business processes, analyzing existing applications for improvements, and ensuring the training of key users. Ensure documentation is up-to-date and that systems are regularly patched and upgraded.
• Contribution to Digital Transformation: Actively contribute to the ICT strategy, vision, and digital transformation roadmap. Help develop and implement innovative technological solutions, continuously working toward streamlining processes and achieving strategic business outcomes.

Who are we looking for?

• A bachelor’s or master’s degree in IT, Information Management, Business Administration, or a related field.
• At least 5 years of relevant experience in IT, application management, or software development, with a proven track record in IT transformations.
• Solid project management experience, including coordinating multidisciplinary teams and managing complex application development and operations within large organizations.
• Experience with Agile/Scrum methodologies (desirable) and a strong ability to work in an evolving, fast-paced environment.
• Proven ability to manage business-critical applications such as SAP, SuccessFactors, Salesforce, and others, ensuring they perform at their best through ongoing updates and maintenance.
• International experience and the ability to manage multicultural teams and stakeholders is a plus.
• Experience with financial and procurement systems such as SAP, Dynamics, Unit4, etc.
• Strong communication and analytical skills, with the ability to translate business needs into actionable digital solutions.
• Proactive, solution-oriented, and able to inspire and guide teams while maintaining a high level of accountability.
• Flexible and resilient, with the ability to thrive in a constantly changing environment.

Working at Oxfam Novib

• All our work is guided by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.
• At Oxfam Novib, we work according to the Feminist Principles - Oxfam Policy & Practice.
• Oxfam Novib is committed to offer you a motivating work environment at our offices in The Hague. We offer a one-year contract from start (including a 1-month trial period), with the possibility to extend.
• Oxfam Novib offers an attractive and honest benefits package, including a year-end allowance and yearly pay increase from the Collective Labor Agreement. Moreover, we offer complementary options to choose from. The salary range for this position is set in scale 10 with a salary range between €3.625,- and €5.579,- gross depending on experience, based on 36 hours a week.
• We are currently working hybrid (50% in the office in The Hague and 50% at home).

Additional information

• Do you believe that this is the job you are looking for? Then we would love to meet you! Please send your resume and cover letter via our application portal https://jobs.oxfamnovib.nl/job/The-Hague-%28NLD_HAG%29-App-Development-&-Operations-Lead/1150622301.
• If you have questions regarding the position, please contact Mariska Bodewes, Corporate Recruiter, mariska.bodewes-vanes@oxfamnovib.nl;
• Only applications received before the closing date 16 February 2025 and submitted via our application portal will be considered.
• This job opening is posted internally and externally, simultaneously. Internal candidates are given preference if they possess sufficient qualifications or these can be obtained in short term. We believe it’s important in our organization that our employees are offered maximum opportunities for growth in new themes and competencies. Priority for internal candidates supports this.
• At the time of a contract offer, it is necessary for Oxfam Novib to request valid references. Our candidates will be subject to appropriate screening checks, including criminal records and terrorism, financial checks or integrity screenings/references.
• Oxfam Novib is based on the power of difference. That is why we aim to attract a diverse mix of talented people who share our standards, values and principles, and who are committed to prevent and eliminate any type of misconduct.
• We have an active policy against sexual harassment, exploitation and abuse, any form of abuse of power or lack of integrity and financial misconduct. This subject will be covered in our application and selection process.
• Oxfam Novib reserves the right, to its sole discretion, not to make agreements regarding this job opening, make an agreement in a lower level, or make an agreement with an amended job description.
• Qualified candidates residing in the Netherlands, or other EU/EEA countries and who are willing to relocate to the Netherlands at their own expense and responsibility, are encouraged to apply.
• Oxfam Novib is unable to provide visa sponsorship at this time.